25 days old

Provider Engagement Operations Advisor (Chicago, IL)

Chicago, IL 60602
  • Job Code
Job Location: Chicago, IL

Exciting role serving as the Provider Engagement Operations Advisor overseeing an Independent Physician Association (IPA) in Chicago serving Medicare Advantage members. This role oversees all aspects of operations serving as the single point of contact for all IPA providers and provider staff to assist in performance optimization. Develops and maintains positive relationships with physicians, providers, and practice managers within the network, including oversight and managing performance in the IPA risk arrangement and various performance incentives.

Areas of responsibilities include:

  • Prepares, coordinates with other departments, and facilitates the monthly UMQM and Board presentations with IPA providers
  • Conducts monthly provider visits discussing packet, performance, and areas of improvement-local travel in Chicago will be 25% to provider offices
  • Provides tactical operations support to IPA providers, including data integrity, communications, and relationship management
  • Creates and delivers materials to educate providers and provider staff on contracts, policies and procedures, quality and service line initiatives, and financial performance
  • Understands, develops, tracks, monitors and reports on key program performance metrics, such as utilization, coding, and STARs/quality performance
  • Assist in the STARS and clinical metrics data collection, and design plans for enhanced provider engagement in quality initiatives
  • Prepares materials and participates in internal monthly financial review with senior leadership
  • Partners with other internal departments, including but not limited to Health Services, Finance, Claims, and Coding in order to develop solutions for strategic business needs


  • Bachelor's degree strongly preferred or equivalent work experience
  • At least 5 years of experience in healthcare administration or provider relationship management preferred.
  • IPA experience, physician relations or managed care strongly preferred
  • Medicare Advantage (MA ) experience strongly preferred
  • Intermediate level of Excel preferred (knowledge of pivot tables, VLOOKUP, etc.)
  • Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).
  • Strong analytical and problem-solving skills.
  • Excellent communication skills - verbal, written and presentation.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Provider Engagement Operations Advisor (Chicago, IL)

Chicago, IL 60602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast