16 days old

Provider Technical Assistant- BCB0064X- ORC

Blue Cross Blue Shield of Michigan
Southfield, MI 48076
  • Job Code

This position is responsible for support to the BCN provider enrollment process by performing clerical and data entry functions, including intake of source documentation, research to determine action, creation of ISFs, scanning and filing. The position performs evaluation and routing of provider affiliation requests and recontracting, and data entry into corporate provider data systems. The position also provides departmental support in performing daily maintenance of incoming mail, inventory reports, scanning documents, filing and maintaining department logs.

  • Manages document storage through department systems as required for all BCBSM/BCN providers statewide. Performs research to identify required provider information on incoming enrollment and maintenance forms for all professional BCN providers statewide. This may include but is not limited to working in contract management databases and contract files to locate required information, determine type of transaction being requested, creating ISFs and routing information appropriately. Investigates and verifies provider information contained within the enrollment and maintenance forms and performs necessary follow up to obtain information to process for completeness and accuracy.

  • Enters data into provider data applications including department systems and other programs from production sources and audit reports.

  • Receives incoming mail, sorts, date stamps and distributes mail including contract documents, provider correspondence and electronic mail boxes. The position also prints work from electronic sources, scans work into workflow and other storage systems and/or forwards work both manually and electronically. Maintains accurate logs of paper and electronic mail received and distributed as required.

  • Collects, collates and mails materials to providers using manually produced or electronically produced letters or other materials.

  • Performs general clerical functions (i.e. filing, copying, faxing, scanning, sorting, mailing, Etc.)

  • Communicate with internal customer, various BCN/BCBSM departments and multiple levels of staff and leadership.

  • Logs production data into performance management system forms and systems.

  • Other duties as assigned.

" Qualifications"

  • High school diploma or GED required.

  • Additional related coursework at the college level preferred.

  • Two (2) years of office support experience, including data entry required.

  • Successful experience in a team environment required.

  • Verbal and written communication skills to interact effectively with internal and external customers required.

  • Organizational skills necessary to meet multiple priorities including the ability to meet deadlines and track projects required and follow-through abilities with attention to detail.

  • Skills necessary to work independently as well as in a team environment required.

  • Planning skills to maintain departmental files, records and coordinate paper flow required.

  • Ability to organize and prioritize effectively required.

  • Basic knowledge of Microsoft Word required.

  • Basic knowledge of Excel required.

  • Data entry skills of 80 net keystrokes per minute required with 95% accuracy.

  • Portico and Facets experience related to providers preferred.

  • MACESS experience preferred.

  • Ability to create and maintain PC based reports and databases preferred.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, protected veteran status or status as an individual with a disability.

Posted: 2021-01-05 Expires: 2021-02-03
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Provider Technical Assistant- BCB0064X- ORC

Blue Cross Blue Shield of Michigan
Southfield, MI 48076

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