Required Qualifications:

Candidate must be in USMW region or REMOTE. This position may require travel in the US
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 11 years of Information Technology experience
Minimum of 8 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management.
At least 6 years of experience with ServiceNow.
Led large complex programs for ServiceNow Implementations (ITSM/ITBM/ITOM) using agile methodology
Provide functional expertise; act as product advocate to lead implementation of ITIL processes within ServiceNow platform.
Assists in development of project estimates, contributes to defining project timelines, project plans and milestones
Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
Experience with leading a geographically separated customers and onshore/offshore teams
Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

Preferred Qualifications:

Good understanding of architecture / infrastructure concepts and ITIL implementation
Certified ServiceNow Implementation Specialist
Experience and desire to work in a management consulting environment that requires regular travel
Planning and Co-ordination skills
Good Communication and Analytical skills

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com.

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