26 days old

QA Analyst

NICE Systems, Inc.
Minneapolis, MN 55415
  • Job Code
The QA Analyst will be part of Mattersight's Capture and Analytics Quality Assurance team, responsible for product quality, data analysis and software testing. Mattersight is looking for entry-level individuals who are energized by the prospect of using data to solve real world problems, are comfortable working in an agile and entrepreneurial environment, and will be able to help our company grow. The will be challenging, but will reward those who thrive in a fast-paced, client-focused, and entrepreneurial environment.


  • Overall project and service quality management
  • Participate in new product feature and design
  • Develop, modify and maintain standard for software quality methods, procedures and processes
  • Conduct software testing, troubleshooting, and validation
  • Review and analyze effectiveness of system modifications
  • Provide efficient reports on team progress and own assignments
  • Understand customer requirements
  • Design and develop solution for test management, execution, and reporting
  • Participate in change management function to upgrade client systems
  • Provide analyst support to client and project team
  • Analyze and troubleshoot technical product and client-specific issues


  • Entry-level candidates with Bachelor's Degree from an accredited University.
  • Coursework of a quantitative or analytics nature is preferred. This can include but is not limited to: Business, Computer Science, Economics, Engineering, Mathematics, Psychology, Sociology and Statistics.
  • Detail oriented and ability to manage several concurrent initiatives

    Have you ever spoken with someone and felt as though you just clicked? The magical feeling you get is the result of a personality connection. NICE-Mattersight creates that feeling every day, in call centers and companies around the world, through a unique suite of enterprise software solutions.

    We have analyzed over a billion interactions for leading healthcare, travel and hospitality, financial, insurance, tech, telecom, utilities and other clients, and built more than 10 million (and counting) behavioral algorithms that leverage a world-renowned personality model. The resulting products help employees and customers have smoother, faster, more productive conversations with each other-in short, better chemistry.

    Be You

    We are all different and that is powerful. Variability fuels our business and unites our work. It teaches us that strength lies in differences. To see what matters is our culture, and our culture starts with you.

    Your different perspectives inspire us to be better. Your diversity fosters creativity and accelerates our innovation. Your unique skills and abilities make us stand out. Your background and experiences help us reach our full potential.

    We are committed to a workplace that is increasingly diverse and inclusive, so be your best you.

    Mattersight seeks candidates authorized to work without sponsorship in the United States.

    Studies have shown that certain groups are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. Our top priority is finding the best candidate for the job and if you are interested in this position we encourage you to apply even if you don't believe you meet every one of the qualifications described.

    NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.

  • Posted: 2021-03-26 Expires: 2021-04-24
    Sponsored by:
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    Sponsored by:
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    QA Analyst

    NICE Systems, Inc.
    Minneapolis, MN 55415

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