22 days old

Quality Assurance Manager

Equifax, Inc.
West Des Moines, IA 50265
  • Job Code
    EQUIGLOBAL15527

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during lifes pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, paid time off, and organizational growth potential.

Grow at your own pace through online courses at Learning @ Equifax.

What you'll do:

  • Manage quality assurance team of 15-20 people and the departmental responsibilities of gathering essential data on and assessing the quality of Contact Operations across all contact channels. The team will focus on human and system processes as well as process improvement initiatives to create/improve efficiencies and generate effective processes/procedures.

  • Establish, perform, and track audit projects that address relevant internal and external standards

  • Evaluate audit reports, quality reviews of data, and operational systems

  • Establish required metrics to measure the teams success and track progress

  • Develop, implement and maintain compliance of quality control programs while conducting audits, monitoring trending analytics, and reporting out to internal and external stakeholders

  • Communicate and present quality standards and parameters to QA team, operations team, and other appropriate stakeholders

  • Assist operations in driving productivity while maintaining compliance guidelines and policies

  • Exhibit strong verbal and written communication skills in everyday interactions with team members and stakeholders

  • Maintain excellent organization, time management, and attention to detail

Qualifications:

  • High school degree required, college degree preferred

  • 3-5 years call center management experience OR 1 year quality assurance management experience, preferably within the contact center and/or financial services realm

Success attributes of an Equifax employee; does this describe you?

  • Accountability

  • Bravery

  • Curiosity

  • Collaboration

  • Think and act differently

  • Trust

  • Ownership

  • Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!

Primary Location:

USA-Des Moines

Function:

Function - Fulfillment / Operations

Schedule:

Full time





Posted: 2021-02-08 Expires: 2021-03-09
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Quality Assurance Manager

Equifax, Inc.
West Des Moines, IA 50265

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast