17 days old

Rack Clerk- Eldorado- Full Time- Variable Shift (Reno)

Caesars Entertainment
Reno, NV 89501
  • Job Code
    27312
Starting pay $17.00!

GENERAL SUMMARY OF DUTIES: Responsible for assisting Guests with all aspects of room requests, and general information, and running all required reports.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)

  • Coordinate room distribution and balance of room types;
  • Ensure room activity is appropriately and accurately compiled;
  • Track and correct room discrepancies between Housekeeping and the Front Desk;
  • Ensure rooms are assigned according to set policies and procedures;
  • Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations;
  • Review three (3) day arrival list and complete room blocking for future arrivals;
  • Enter room assignments and changes into the computer as they occur;
  • Complete and distribute appropriate forms for each transaction implemented;
  • Create computer reports noting room activity and availability as specified in the Front Desk manual;
  • Cancel all non-guaranteed reservations at specified times;
  • Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized;
  • Fulfill pre-registration duties as needed and when time permits;
  • Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems;
  • Adhere to Payment Card Industry Data Security Standards (PCI Compliance).
  • Check out and update express checkouts;
  • Perform front desk clerk duties when needed and required;
  • Advise Housekeeping and Engineering of room repairs or problems;
  • Run reports as needed
  • Verify out of order/off the market rooms daily;
  • Regular, predictable attendance;
  • Perform other job related duties as may be assigned by management.
  • PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Excellent communication skills with the ability to read, write and communicate verbally in English; perform basic math; type 35 wpm; understand and comply with all company and departmental rules, regulations, policies and procedures; ability to establish and maintain effective working relationships with staff and Guests.

    EDUCATION AND EXPERIENCE:

    Education : High school education or equivalent preferred.

    Experience : Previous front desk experience preferred.

    Certificate/License : None required.

    TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. Contact with staff is necessary.

    TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs. Requires constant sitting; communication via use of telephone; frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system; ability to distinguish letters, numbers and symbols; hand/eye coordination; and normal vision range.

    NOTE : This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by the Director.

    Responsible for assisting Guests with all aspects of room requests, and general information, and running all required reports.





    Posted: 2023-01-21 Expires: 2023-02-19
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    Rack Clerk- Eldorado- Full Time- Variable Shift (Reno)

    Caesars Entertainment
    Reno, NV 89501

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