15 days old

Relationship Management, VP

State Street
Boston, MA 02109
  • Job Code
    R-706606

Who we are looking for

  • This is a senior-level position within the Insurance Services business, part of the Investors Services Division of State Street and reports to the Head of RM Insurance Services.

  • The Insurance Services business is responsible for bringing together the full solutions of the bank including Custody, Accounting, Data Management, Analytics, Trading, Securities Lending and Investment Management products.

  • The Relationship Management Team has responsibility for the customers overall experience from the bank including strategy, P&L, and service governance.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

  • Responsible for strategic day to day management and the maintenance of successful long term relationships of assigned accounts.

  • Responsible for all aspects of client relationships including preserving existing revenue base, and expanding revenue from assigned client relationships.

  • Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are resolved. Proactive identification of client needs, and potential internal issues impacting client satisfaction.

  • Establishes senior level relationships with assigned clients. Keeps senior management informed of new developments, service issues, and new business opportunities.

  • Manages preparation of internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy

  • Responsible for client retention and revenue expansion through existing services and cross sell. Creates barriers to exit through providing strategic value-added services.

  • Develops fee strategies and presents fee proposals for sign-off. Negotiates fees and contracts with clients, ensures fee schedules are properly implemented, and receivables are collected timely.

  • Provide overall project management for client related new business/systems initiatives. Acts as a liaison between client and business units to ensure successful implementation.

  • Leads conversion/start-up of new assigned client relationships into STT. Coordinates conversion/start-up with client and all applicable STT operating areas. Manages internal and client expectations

What you will be responsible for

  • BS/BA degree required, MBA, CFA desirable.

  • Must have 10+ years of related experience, preferably in financial services industry.

  • Superior skill levels in relationship management, verbal, and written communications, and

  • presentations a must.

  • Must possess strong leadership and management skills.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we dont necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. Youll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

COVID-19 Protocols: Complying with State Streets COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc

COVID-19 Protocols: Complying with State Streets COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.







Posted: 2022-06-17 Expires: 2022-07-16
Sponsored by:
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Sponsored by:
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Relationship Management, VP

State Street
Boston, MA 02109

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