23 days old

Research & Adjustments Rep II

St Louis, MO 63112
Research & Adjustments Rep II



Saint Louis, Missouri



**Job Description:**



The Research & Adjustments Rep II role consists of functions required when a deceased customer notification is received to include protecting deposit accounts, determining the required state documentation, reviewing documents to ensure state specific guidelines are meet, title maintenance, and submitting accounts for closure. Research & Adjustments Rep II works in a fast-paced production based environment by providing seamless delivery of service and fulfillment requests to bring deceased cases to final disposition. Requires knowledge of multiple products, platforms and ability to review state required documentation to determine if guidelines are met. May be required to solve problems and investigate/resolve a wide variety of issues and requests that may include requesting additional information to fulfill the deceased request. Accountable for the successful completion of all requests.



Minimum Required Skills (Must Have for Further Consideration):



+ 1+ years of experience working with customers

+ 1+ years of experience handling difficult situations with customers

+ Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications

+ Comfortable receiving ongoing performance feedback and coaching

+ Ability to engage with customers, begin a conversation, build rapport, and handle objections

+ Comfortable receiving ongoing performance feedback and coaching

+ Comfortable with ongoing change and learning new technology/processes

+ Ability to analyze and resolve customer inquiries

+ Ability to provide a positive customer experience through creative solutions

+ At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer

+ Ability to work in fast pace environment

+ Ability to work from personal PC if needed

+ Must have home internet connection



Desired Skills (Additional/Preferred Skills):



+ Previous Customer Service Experience

+ Experience in the Banking/Financial industry

+ Experience working in a call center



**Job Band:**



H7



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



Monday - Friday between the hours of 7:00 am - 5:00 pm



**Referral Bonus Amount:**



600



**Job Description:**



The Research & Adjustments Rep II role consists of functions required when a deceased customer notification is received to include protecting deposit accounts, determining the required state documentation, reviewing documents to ensure state specific guidelines are meet, title maintenance, and submitting accounts for closure. Research & Adjustments Rep II works in a fast-paced production based environment by providing seamless delivery of service and fulfillment requests to bring deceased cases to final disposition. Requires knowledge of multiple products, platforms and ability to review state required documentation to determine if guidelines are met. May be required to solve problems and investigate/resolve a wide variety of issues and requests that may include requesting additional information to fulfill the deceased request. Accountable for the successful completion of all requests.



Minimum Required Skills (Must Have for Further Consideration):



+ 1+ years of experience working with customers

+ 1+ years of experience handling difficult situations with customers

+ Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications

+ Comfortable receiving ongoing performance feedback and coaching

+ Ability to engage with customers, begin a conversation, build rapport, and handle objections

+ Comfortable receiving ongoing performance feedback and coaching

+ Comfortable with ongoing change and learning new technology/processes

+ Ability to analyze and resolve customer inquiries

+ Ability to provide a positive customer experience through creative solutions

+ At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer

+ Ability to work in fast pace environment

+ Ability to work from personal PC if needed

+ Must have home internet connection



Desired Skills (Additional/Preferred Skills):



+ Previous Customer Service Experience

+ Experience in the Banking/Financial industry

+ Experience working in a call center



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-21072563



Band: H7



Manages People: No



Travel: No



Manager:



Talent Acquisition Contact:



Lisa Fuentes



Referral Bonus:



600



Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.




To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .


To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.




To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance
Posted: 2021-11-11 Expires: 2021-12-11

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Research & Adjustments Rep II

Bank of America
St Louis, MO 63112

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