15 days old

Reservation Casino Services Agent - Part Time (Call Center)

Caesars Entertainment
Las Vegas, NV 89101
  • Job Code
    28416
The Casino Customer Service (CCS) Representatives are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The CCS Representative assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars loyalty members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The CCS Representative assists customers with room, suite, golf, show, limo, spa and restaurant reservation

Job Functions

  • Follows department selling strategies including but is not limited to, rate quoting, sales techniques, and multi-property cross-selling.
  • Maintains a high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, Conversion, Cross-sell, and other standards as determined by management.
  • Performs various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management.
  • Clearly communicates and demonstrates enthusiastic service.
  • Meets department punctuality, adherence, and attendance guidelines.
  • Meets department appearance guidelines.
  • Safeguard customer confidentiality and privacy in accordance with company and department standards.
  • Handles all incoming customer transactions promptly, efficiently, accurately, and professionally.
  • Assists with special projects and/or additional duties as needed.
  • Assists the Coordinator Team with their 'Primary Job Functions' based on business needs.

Essential Requirements

Education:

  • High School Diploma or equivalent required

  • Experience:
  • 1-year Customer Service or Sales experience.
  • Must have a stable work history and be computer literate.

Abilities:

  • Must be able to type.
  • Must be 21-years of age or older.
  • Must have or be able to obtain a valid Gaming Sheriff's Card.
  • Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner.
  • Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
  • Must be able to read, write, speak and understand English.
  • Must be able to work in high and low-stress areas.
  • Must be able to maintain a flexible working schedule based on business demands.
  • Must be able to work in close quarters.
  • Must be multi-task oriented.
  • Excellent interpersonal, communications, team building, and problem-solving skills are required.
  • Must be able to work with minimal supervision.
  • Ability to perform full duties of dexterity and visual perception
  • Maintain a clean and organized work environment.
  • Must be proficient in all required systems and have a sound knowledge of all HET and Partnership properties assigned to the LV Regional Contact Center.

Desired Skills:

  • Knowledge of Windows-based PC applications.
  • Some experience with LMS and /or Microsoft Windows is always a definite asset.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, or technical developments). We are currently temporarily allowing work-from-home opportunities (some restrictions apply), training will be provided in-person and via Zoom.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates may required to complete a background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

This position is full-time. The Casino Customer Service (CCS) Representatives are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance.





Posted: 2023-01-21 Expires: 2023-02-19
Sponsored by:
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Sponsored by:
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Reservation Casino Services Agent - Part Time (Call Center)

Caesars Entertainment
Las Vegas, NV 89101

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