13 days old

Retail IT Helpdesk Technician

Deckers Outdoor Corporation
Goleta, CA 93117
  • Job Code

Job Title:Retail Help Desk Technician

Reports to:Sr Service Desk Manager

Location: Goleta/Westlake

The Role

The Retail Helpdesk Technician is passionate for resolving technical issues and has strong analytical and troubleshooting skills. The Retail Help Desk Technician will support level 1 and level 2 issues for all retail stores and work closely with cross functional teams to resolve issues. A strong candidate for this role will have excellent communication skills and be customer focused in order to deliver a positive customer support experience to the business. Interpersonal skills are also a key skill to have for this role.

Your Impact

  • The primary functions of this role, include but are not limited to:
  • Address and resolve incidents and requests via ticketing system and help answer the Retail Help Desk hotline.
  • Serve as liaison between employees and level 1 and level 2 technical and functional team members to resolve issues.
  • Responsible for store computer setups including POS, printers, mobile devices, and store related peripherals
  • Analyzes and resolves issues regarding the use of store hardware and software providing level 1 and level 2 technical support.
  • Support of computer peripherals, printers, and multi-function devices. Basic troubleshooting of computer networking, VoIP phones, and wireless technology.
  • Update and create knowledge articles

Who You Are

  • A motivated self-started with attention to detail
  • An excellent communicator
  • Able to prioritize tasks on impact to the business
  • Able to work in a fast-paced work environment and multi-task effectively

Wed love to hear from people with

  • 4-year degree in Computer Science, Business, or equivalent experience. MCSE, A+, or other technical certifications preferred.
  • Minimum 1 year of experience providing IT helpdesk support, strong customer service skills and experience required, must be focus on high performance, emphasizing excellence in customer service.
  • Experience in incident management systems such as Service Now is preferred. Understanding of ITIL processes and ITSM is desired. Strong skills in Microsoft Windows desktop support (Windows 10) and Microsoft Active Directory is preferred. Understanding of networking, and voice over IP phone systems is recommended.

What We'll Give You

  • Competitive Pay and Bonuses - Weve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much theyre valued.
  • Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
  • Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees needs to get out, get healthy and come back stronger than ever.
  • Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
  • Growth and Development - Deckers Brands was built on the idea of pursuing passion. Thats why we offer extensive opportunities and support for personal and professional development.
  • Health and Wellness - Theres nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Retail IT Helpdesk Technician

Deckers Outdoor Corporation
Goleta, CA 93117

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