11 days old

RMA Coordinator 2

Intuitive Surgical, Inc.
Sunnyvale, CA 94086
  • Job Code
At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare's complex challenges.

We believe a great idea can come from anywhere-inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's help to advance the world of minimally invasive care.

Primary Function of Position:

To receive, process, and reconcile all field and vendor returns into the Service Depot. Proactively monitor and expedite the movement of material through the receiving process.

Roles and Responsibilities:

  • Process, disposition, and track related returns
    • Receive all field returns
    • Process specific returns requiring sterilization/decontamination to ensure safe handling.
    • Process all items returned from repair service providers into appropriate inventory locations
    • Receipt of repairable items to and from external service providers
  • Manage discrepant returns to enable RMA processing
    • Communicate with customer service regarding aging DRMAs
  • Control of returns material storage within RMA Receiving area
    • Store and dispose of dispositioned instruments/accessories and FRU components.
  • Dispose bio-hazardous material post sterilization as required and maintain the necessary documentation for disposal.
  • Follow appropriate safety procedures while handling potentially hazardous chemicals.
  • Selects & operates specialized cleaning equipment.
  • Selects appropriate method of sterilization.
  • Follows manufacturer recommendations for use of cleaning agents.
  • Report all malfunctioning equipment to appropriate department.
  • Always keep inventory of supplies and ensure a healthy stock of materials.
  • Document and maintain complaint reporting checklists (CRC's)
  • Identify and communicate gaps in RMA process
  • Demonstrate strong understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions
  • Perform other projects or duties that may be assigned
  • Coordinate transfer of materials to appropriate facilities for further RMA processing and/or repair
  • Assist FA team on regulatory requirements in resolving "Reportable I/A" events and "Recalled" instruments.
  • Maintain an excellent attendance record.
  • Clearly understands problems, areas of risk, and areas for improvement within work unit, including the processes and procedures.
  • Process purchase orders to support production and service needs.
  • Identify opportunities and obstacles and take appropriate necessary action to address.
  • Demonstrate responsibility in adhering to posted work schedules.

Skill/Job Requirements:
  • Minimum Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; Minimum 1 to 3 years related experience or training; or equivalent combination of education and experience.
  • Ability to lift 50lbs.
  • Extensive walking and repetitive physical motion (squatting, bending, lifting, climbing ladders) is required.
  • Understanding of ERP Business Information Systems (e.g. SAP, Neptune, CRM, Agile)
  • Proficiency in use of Microsoft Office suite of applications.
  • Strong verbal and written skills required to effectively communicate with Team members and internal customers.
  • Acute attention to detail; excellent organizational skills.
  • Be a motivated self-starter and to learn quickly and apply new knowledge effectively.
  • Demonstrate the composure required to perform effectively under stressful situations.
  • Possess good problem solving and decision making skills.
  • Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational objectives.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : No

Posted: 2021-06-09 Expires: 2021-07-08
Sponsored by:
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Sponsored by:
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RMA Coordinator 2

Intuitive Surgical, Inc.
Sunnyvale, CA 94086

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