19 days old

Sales Operations Analyst

Houston, TX 77002
  • Job Code
In this pivotal role, Sales Operations Analyst effectively handles assisting with sales support processes, including but not limited to, request for information on applications, scope of appointment compliance, and CRM data entry. The successful candidate will be able to interact appropriately and efficiently using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

This role is Flex which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite.


  • Assist sales markets (administratively and functionally) by ensuring timeliness of applications (TOA) and deadlines are met through diligent tracking, communications, and follow-up
  • Scope of Appointment (SOA) Indexing, matching to applications and quarterly compliance monitoring
  • Collect, analyze, evaluate and report on market activity and sales performance in order to gain business insights
  • Application incomplete resolution, Scope of Appointment compliance, adhoc reporting & analytics, CRM database administration and/or general sales support
  • Responsible for Incompletes and Denials Research, resolution and agent communications
  • Responsible for opening, sorting, and scanning Business Reply Cards (BRC) and Do Not Contact (DNC) request
  • Ability to learn and understand compliance and regulatory procedures
  • Utilize CRM system to track, manage, analyze and evaluate data
  • Maintain detailed knowledge of all products and procedures
  • Value all aspects of diversity
  • Exercise strict confidentiality in all matters


  • Bachelors recommended or minimum of 2 years work experience in the insurance industry
  • Accurate data entry skills and attention to detail
  • Excellent analytical and problem solving skills preferred with ability to identify, triage, and resolve issues
  • Data analytics experience preferred
  • Excellent verbal and written communication skills
  • Strong computer skills required (Microsoft Office Suite products preferred)
  • CRM (Salesforce) experience a plus
  • Proven ability to work independently as well as a productive member of a team
  • Adaptable, flexible, and able to manage through change in a fast-paced environment
  • Goal oriented, resourceful, personally accountable and self-directed
  • Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-11-12 Expires: 2021-12-11
Sponsored by:
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Sponsored by:
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Sales Operations Analyst

Houston, TX 77002

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