26 days old

Sales Support Manager - Global Commercial Banking (Charlotte, NC)

Charlotte, NC 28230
Sales Support Manager - Global Commercial Banking (Charlotte, NC)



Charlotte, North Carolina



**Job Description:**



Provides overall leadership to the sales support team servicing multiple market level client teams. Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and employee satisfaction. Manages a team of 15 or more employees in multiple locations, states, and/or markets. Reports to the Regional Sales Performance & Support Executive.



**Key Accountabilities include:**



1) Manages Sales, Client Satisfaction and Operational support activities provided by Commercial Support Specialists (CSS). Includes managing and overseeing day-to-day Client Management Process (CMP) sales support activities including prospecting support ,client deepening opportunities, Navigator input and integrity, pitch book content collection, preparation of client team meeting agendas and communication of CMP-related events and follow-up activities.



2) Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA). Includes management and oversight of day-to-day operational business support activities, including routine office management activities, as well as more complex duties including associate and client meetings and events, reports preparation and production, etc.



3) Responsible for operational risk, audit, and compliance requirements including managing the fraud process from end to end; maintaining close partnership and working relationship with the Fraud unit; reduces and controls Non-Credit Losses



4) Liaisons with key partners and is responsible for continuous process improvement. Manages relationships with key partners to ensure optimal effectiveness. Partners with relationship managers to facilitate client experience meetings.



**Required Skills:**



+ Strong ability to coach, motivate and develop team.

+ Influence management, relationship-building and conflict resolution skills.

+ Demonstrates solid business acumen and data analytic abilities in support of sales activities.

+ Strong written and verbal communication.



**Desired:**



+ Knowledge of Global Commercial Banking Businesses and CMP.

+ Sales experience.

+ Analytical abilities.

+ Bachelors degree preferred.

+ 5-10 years of successful management and leadership experience in leading a team enabling sales activities.



**Job Band:**



H4



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



**Referral Bonus Amount:**



0



**Job Description:**



Provides overall leadership to the sales support team servicing multiple market level client teams. Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and employee satisfaction. Manages a team of 15 or more employees in multiple locations, states, and/or markets. Reports to the Regional Sales Performance & Support Executive.



**Key Accountabilities include:**



1) Manages Sales, Client Satisfaction and Operational support activities provided by Commercial Support Specialists (CSS). Includes managing and overseeing day-to-day Client Management Process (CMP) sales support activities including prospecting support ,client deepening opportunities, Navigator input and integrity, pitch book content collection, preparation of client team meeting agendas and communication of CMP-related events and follow-up activities.



2) Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA). Includes management and oversight of day-to-day operational business support activities, including routine office management activities, as well as more complex duties including associate and client meetings and events, reports preparation and production, etc.



3) Responsible for operational risk, audit, and compliance requirements including managing the fraud process from end to end; maintaining close partnership and working relationship with the Fraud unit; reduces and controls Non-Credit Losses



4) Liaisons with key partners and is responsible for continuous process improvement. Manages relationships with key partners to ensure optimal effectiveness. Partners with relationship managers to facilitate client experience meetings.



**Required Skills:**



+ Strong ability to coach, motivate and develop team.

+ Influence management, relationship-building and conflict resolution skills.

+ Demonstrates solid business acumen and data analytic abilities in support of sales activities.

+ Strong written and verbal communication.



**Desired:**



+ Knowledge of Global Commercial Banking Businesses and CMP.

+ Sales experience.

+ Analytical abilities.

+ Bachelors degree preferred.

+ 5-10 years of successful management and leadership experience in leading a team enabling sales activities.



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-22038278



Band: H4



Manages People: Yes



Travel: Yes, 10% of the time



Manager:



Talent Acquisition Contact:



Grace De Hoyos



Referral Bonus:



0



Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.




To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .


To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.




To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance
Posted: 2022-04-22 Expires: 2022-06-04

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Sales Support Manager - Global Commercial Banking (Charlotte, NC)

Bank of America
Charlotte, NC 28230

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