Sales Support Specialist Paris, France

Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Sales Support Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You will be responsible for monitoring the sales activity for the France and Benelux region, as well as the internal business processes. You will create reports for the management daily. Using your keen eye for detail and accuracy, you will identify, escalate and follow-up on the execution for the resolution of issues related to the business processes. You will be responsible to provide the sales teams with the necessary tools and support for an optimal execution of their KPIs (from agent onboarding until termination), as well as provide them with some support and advice about the execution of their administrative tasks. For this role, youll make use of Microsoft Office extensively, especially Excel.

Here are some skills, attributes, and qualifications you will have:

• Previous experience working preferably in a customer service environment

• Proficiency in Microsoft Office, specifically in Excel knowledge of PowerBI, Salesforce, or Sharepoint is a plus

• Excellent attention to details and analytical skills

• Experience working with internal processes and doing reporting

• Ability to work with data and internal processes

• Fluency in French and English

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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