8 days old

Scheduling Manager

Anaheim Admin
Anaheim, CA 92805
  • Job Code
    2043

Your passion makes the difference!



The Planned Parenthood of Orange and San Bernardino Counties team consists of medical professionals, health educators, advocacy, and corporate positions all working together to provide the community with high quality health care and education, regardless of personal circumstance or ability to pay.





We are looking for passionate individuals that value reproductive rights and who are eager to make positive contributions to the community and our mission.





PlannedParenthood of Orange County and San Bernardinois looking for a full-time Scheduling Manager.





Benefits include:



Generous vacation, sick and paid holiday benefits



Comprehensive benefits package; including 401(k) matching contributions up to 8%



Responsibilities

To support the Director of Operations and health center staff in leading and directing a comprehensive service program and managing a multi-disciplinary staff to ensure high quality primary and reproductive health care services. This position will stay informed, involved and will help with the daily patient flow of the health centers while assisting in the oversight of all operations to comply with Organization policy and meet or exceed projected patient volume. The Scheduling Manager will also coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients. Will oversee and monitor quality standards and compliance ensuring Medi-Cal, FPACT, PPFA, CLIA and OSHA standards are adhered to while providing management coverage in the health centers. The Scheduling Manager will also oversee the float health center staff to include the Administrative Medical Assistants and Medical Assistants.





  • Support the health centers in regards to the fulfillment of goals (i.e. patient volume, wait times, customer service, etc) through implementation of operational changes.

  • Daily monitoring of EMR schedule

  • Daily Monitoring of Wait-times

  • Monitor Opiniator and Yelp Surveys

  • Oversee Momentum Scheduling Software

  • Oversee and deploy Clinician Float Pool

  • Oversee and deploy AMA/MA Float Pool

  • Create and monitor Clinician training schedules

  • Create and monitor the Clinician consult schedule

  • Provide after-hours support to the health centers

  • Monitor medication refrigerator alerts

  • Act as a Flow Facilitator and continually monitor schedules to improve patient wait-times and customer service.

  • Hold staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met.)

  • Will ensure appropriate health center coverage with management in conjunction with the Health Center Co- Managers and Area Directors.

  • Communicate any changes, new processes and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all health center staff.

  • Complete monthly one-on-one reports with Medical Assistant & Administrative Medical Assistant floats to discuss performance and review monthly audit results.

  • Lead health center efforts to achieve established goals for volume and wait times.

  • Responsible for management and non-direct patient care related services in the health center. Oversee a full range of services including but not limited to reproductive health care, primary care, managed care, abortion and prenatal services.

  • Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences and meetings as required.

  • Work cooperatively with the Area Director, Health Center Co-Manager and center staff to maintain maximum communication and support between center personnel, patients and administration.

  • Work in conjunction with the Area Director, Patient Services Administration team and staff to implement new services, policies and protocols.

  • Monitor staff training and deploy staff in the scheduling of appointments for family planning, primary care and abortion services.

  • Assist the Health Center Co-Managers with scheduling staff to ensure appropriate staff coverage due to unscheduled absences.

  • Ensure staff is trained in compliance including environmental cleanliness, safety and security, CLIA and OSHA compliance.

  • Orient and monitor training for new staff during their 3 month orientation period.

  • Communicate and follow-up with Compliance Manager on any license expirations.

  • Other duties as assigned by the Director of Operations.

Qualifications

  • Strong commitment to quality healthcare and excellent customer service.

  • Team builder and ability to utilize team skills effectively.

  • Excellent written and verbal communication skills.

  • Working knowledge of Microsoft Office, and Electronic Medical Records (EMR).

  • Availability to work flexible hours including weekend, as required.

  • Accuracy and attention to detail.

  • Reproductive, managed/primary health care and/or abortion services experience required

  • Rotate weekend on-call

Education:



  • BA/BS degree preferred or equivalent related experience

Minimum Work Experience:



  • Minimum of three (3) years experience in a health, medical, or social service setting.

  • Reproductive, managed/primary health care, and/or abortion services experience may be required.

Supervisory Experience:



  • Minimum of one (1) year demonstrated supervisory experience.







Posted: 2021-01-07 Expires: 2021-02-05
Sponsored by:
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Scheduling Manager

Anaheim Admin
Anaheim, CA 92805

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