Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting project or testing activities in an operation department or Line of Business, researching and documenting organizational reviews, and conducting workflow analysis, data preparation, and triggering. Key responsibilities include pulling testing output and comparing to templates/requirements, opening defects, updating statuses, and analyzing data. Job expectations include resolving complex problems based on business knowledge and defined project guidelines, executing test scripts, and partnering with Development teams to resolve defects.

LOB Job Description:

Project Delivery Team acts as a liaison between the Operational Line of Business and Technology teams and is responsible for providing production support and project planning for the various products and software applications utilized within Global Operations. As part of the responsibilities of the role, the teammate is responsible for leading projects related to the Managed Programs and platforms to address business needs. In addition, the teammate will establish and maintain working relationships across the organization. The teammate will develop business partner relationships with internal and external Lines of Business, Operations, Technology and Control Partners to analyze, design and prepare requirements to address business needs.

• Provides leadership and support for major project assignments which are intended to resolve business problems and/or capitalize on business opportunities for all phases of the project life cycle.
• Prepares formal business requirements for new systems to address business needs, including all Agile related tasks, including new MRA Testing requirements.
• Develops, coordinates, and executes testing in support of Technology enhancements across multiple business units for all releases which includes lower lane testing as well as post-production testing and monitoring.
• Interfaces with internal and external businesses and systems areas to analyze, design, and provide project management support through all phases of the project life cycle as well as identify opportunities to enhance processes.
• Provides ongoing production support and facilitates resolution as needed for identified production issues.
• Communicates and provides training for new system functionality and enhancements.

Provides technical and analytical support in Global Operations function for one or more product areas. Responsible for the analysis and resolution of moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve. May participate in projects and/or introduction of new initiatives, systems, products/services and processes. As a technical expert, acts as a unit advisor providing technical support to less experienced associates. This role typically requires 3+ years' experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products.

Responsibilities:

• Supports the Testing team in gaining an understanding of changes being executed, writing and executing scripts, completing data preparation, and conditioning and triggering events
• Leads the resolution of defects, providing necessary documentation, and communicating with Development resources and project stakeholders on resolution and retest statuses
• Coordinates with the business to execute on defined project tasks, including tracking of deliverables and their statuses, measuring progress against ongoing success measures, and escalating roadblocks in a timely manner
• Analyzes current state processes, operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Manages and administers key activities to support medium to large projects, such as coordination of change related activities, reporting, and testing
• Communicates at all levels with business owners, stakeholders, and subject matter experts on all matters related to projects, such as the project plan, risks, issues, scope, assumptions, gap analysis, business requirements, and development of test plans and scripts

Required Qualifications:

• 1 year of project management participation and/or User Acceptance Testing experience
• Strong leadership skills
• Strong technical and analytical skills
• An understanding of project management, technology, and ability to utilize that understanding to problem solve and recommend process improvements.
• Strong oral and written communication skills
• Ability to handle multiple tasks and deadlines simultaneously
• Ability to facilitate meetings and document next steps
• Ability to communicate across all levels of the organization (written and verbal)
• Excellent organizational and interpersonal skills
• Self-motivated with the ability to work independently
• Ability to work effectively with Operations and Technology groups throughout the firm
• Must be adaptable, independent leader capable of assessing business problems, project deliverables and interdependencies holistically, and managing and escalating issues/risks to key stakeholders and leadership in a timely fashion.
• Ability to work in a fast-paced environment where business needs/ priorities may change
• Excellent time management skills and ability to juggle multiple competing priorities

Desired Qualifications:

• System development or Agile project management experience is an advantage
• Strong User Acceptance Testing (UAT) experience
• Microsoft Office Suite Proficiency
• BS/BA

This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$27.07 - $34.71 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.