6 days old

Senior Application Support Manager (Hybrid Remote)

T. Rowe Price
Owings Mills, MD 21117 Work Remotely
  • Job Code

A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.

We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.

If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.


As an Infrastructure Operations Senior Manager within the Technology Operations Applications team, you will have an opportunity to work in a fast-paced, dynamic, and constantly evolving environment. In this role you will lead teams, including other managers, that are responsible for solving production issues, monitoring production systems, and implementing improvements, automation of manual processes and engaging in new project development.

In this role you engage with individuals and teams that will configure, install, administer, operate, upgrade, monitor, sustain and support existing networks, hardware, software, processes, applications, systems, databases, desktops, peripherals, and other related infrastructure. You will be responsible for Service Delivery of the Corporate, CFO, and Legal applications across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.

The responsibilities include oversight of one or more teams focused on a portfolio of applications undergoing a strategic evolution. Key to this role will be building a strong partnership with the Engineering leads responsible for the strategy and ensuring that all systems are deployed to and operate in an efficient and supportable manner. In addition to in-house developed cloud applications, there will also be a significant portfolio of Vendor SAAS applications requiring oversight of external Service Delivery.

  • Provides leadership and direction to the team or teams

  • Operates globally with local on-call and international teams to ensure 24x7 delivery of the Technology Operations function

  • Is accountable for the performance and results of a larger department and/or multiple departments

  • Develops and implements strategies to achieve key business objectives defined in collaboration with senior management

  • Makes decisions guided by department and business unit strategy and objectives with results assessed with a near-term and long-term perspective

  • Actively initiates actions to address areas at risk, vulnerabilities, alignment to practices and policies

Role summary and job responsibilities

  • Guides decision-making and provides leadership in selecting and implementing operational tools and capabilities

  • Responsible for correcting technology service disruptions, identifying root causes, and implementing preventative measures

  • Oversees processes to enable efficient development and deployments of applications

  • Identifies non-obvious relationships and anomalies often overlooked by others

  • Demonstrates deep understanding of essential formulas and algorithms

  • Capable of dissecting a problem into manageable parts

  • Provides timely feedback and mentoring to individuals and teams using data to reinforce learning

  • Effectively uses delegation as means to expand capabilities and improve productivity

  • Is accountable for the development of associates in your department

  • Responsible for recruitment and performance management of associates

  • Able to overcome differences of opinion and drive team alignment around a specific goal or solution

  • Ability to handle critical on-call responsibilities during significant system outages or incidents

Business knowledge

  • Possesses deep understanding of the industry and business units in order to be able to effectively navigate the organization and effectively translate technical issues into business impacts


  • Typically has 8+ years of relevant experience

  • Possesses expertise in core areas of responsibility while maintaining a solid understanding of the broader technology portfolio

  • Identifies impacts across the entire portfolio and coordinates across senior levels to handle dependencies and address contending priorities

  • Stays abreast of industry trends and technologies

  • Provides strategic vision of goals and objectives to the team

  • Oversees assigned portfolio of activities and initiatives that span the enterprise to deliver technology outcomes as expected despite high levels of change and variables in the environment

  • Communicates technical ideas, issues and concepts to non-technical audiences at peer levels within their assigned business units in the organization

Job Family: Infrastructure Operations

Track: Leadership (L)

Level: 3

T. Rowe Price is committed to providing our associates with a comprehensive total rewards benefit program, including wellness, retirement and quality-of-life benefits. Please view What We Offer to see what's available to you.

As part of T. Rowe Prices Health and Safety protocols, effective October 19, 2021, any US-based new hires, including interns will be required to be fully vaccinated against COVID-19 or have a valid medical or religious exemption from receiving a COVID-19 vaccine.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Posted: 2021-11-21 Expires: 2021-12-20
Sponsored by:
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Sponsored by:
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Senior Application Support Manager (Hybrid Remote)

T. Rowe Price
Owings Mills, MD 21117

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