Senior Business Development Associate Johannesburg, South Africa

Does playing a critical role in improving agent relationships and customer experience enhancement sound exciting to you? How about working for a global fintech company on a passionate and driven team thats committed to success and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as a Senior Business Development Associate.

Western Union powers your pursuit.

In this role, you will be responsible for managing a portfolio of agents in your territory (Botswana and Zambia) and increasing their sales.

Role Responsibilities

• Manage a portfolio of agents in your territory.

• Support and supervise the activation of the agent (retail and/or digital).

• Be responsible for the life cycle of the agent in its territory.

• Oversee the productivity of the points of sale to ensure that they generate the transactions for the business.

• Sell Western Union cross-border money movement solutions to Fintechs, Payment Operators, Aggregators, Mobile Networks and Mid-tier regional and global Financial Institutions (FI).

• Drive the number and success of 3rd Party Partnerships long-term revenue.

• Collaborate with WU sales leaders to develop holistic WU market execution plans for regional sales whilst successfully signing, implementing, and retaining clients with the most significant customer base in key markets.

• Work closely with Business Development, Marketing, Operations and the Country Head to deliver upon country growth targets.

• Responsible for ensuring new agents reach benchmark volumes through training, merchandising and other support as needed until benchmark levels are achieved.

• Drive location ramp-up plan, monitors & reports.

• Help marketing to ensure WU programs are supported in location.

• Deal with Agent/location issues and hand them off to internal teams.

Role Requirements

• Significant client-facing sales and customer service experience in a multicultural environment.

• Solid knowledge of global payments and money movement ecosystems.

• Ideally, a bachelors degree in business administration or Marketing.

• Ability to work independently, possess strong decision-making skills and collaborate with other teams in a global, fast-paced environment.

• Strong interpersonal skills to negotiate, present, and listen to agents and build trust and confidence with them.

• Ability to be goal orientated with a flexible but detailed mindset.

• Fluency in English is required, and a good level of French or Portuguese is advantageous.

• This role requires extensive travel within the region.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your South-Africa-specific benefits include:

• Medical cover

• Pension Plan

• Bravo Recognition Program

• Headspace - Health and Wellness Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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