10 days old

Senior Digital Content Strategist (remote work eligible)

Edward D. Jones
St Louis, MO 63103 Work Remotely
  • Job Code
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.

The Sr. Digital Content Strategist is responsible for improving self-service content and information architecture on digital platforms in order to improve findability and usefulness of the overall content. The Sr. Digital Content Strategist is responsible for site improvements that drive adoption of self-service and decreased reliance on other support channels. They are responsible for helping in the overall governance and training strategy in order to enable content improvement. Bachelor's degree with a concentration in web development, interaction design, human factors engineering, information management or equivalent preferred or related/equivalent work experience.
5 or more years of experience in web site or intranet development, user centered design, usability and/or project management or comparable experience.
Experience using content personalization techniques across platforms.
Keen understanding of common practices in content architecture, user interface design, storyboarding, and user experience philosophies
Advanced analytical skills, including the ability to understand and foresee user requirements and usage patterns
Knowledge of project management methodology (PLC) including the ability to lead a diverse cross functional team.
Excellent understanding of web publishing tools and technologies including: Microsoft applications, Intranet/Intranet publishing software, HTML, and web reporting.
Must be a team player who is self-motivated, detail oriented, professional, organized, quality oriented, able to multi-task and manage projects.
Excellent business writing and editing skills.
Understanding of user centered design principles, web development, web design, project management, and usability.
Must communicate effectively with associates throughout the firm. Able to explain standards and recommend proper knowledge development/navigation requirements. Must liaison between business and IS experts to determine what meets the needs of the end-user most effectively. Will need to be able to professionally explain decisions regarding what information is posted and how it is posted even when in conflict with author's or business owner desires.

Posted: 2021-01-05 Expires: 2021-02-03
Sponsored by:
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Sponsored by:
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Senior Digital Content Strategist (remote work eligible)

Edward D. Jones
St Louis, MO 63103

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