22 days old

Senior ITS SME

Buchanan & Edwards
Washington, DC 20004
  • Job Code
    2981

Overview

Growth requires a strong foundation, and at Buchanan & Edwards, our people are our strength.
They are the foundation for building the next generation of innovative IT solutions, revolutionizing the industry, and solving the nation's most critical challenges.
Let Buchanan & Edwards help you unleash your potential and reach your goals.


Buchanan and Edwards is looking for a Senior IT Specialist - SME Level 1 to join their dynamic team in the Washington, DC area.

A challenging and dynamic work environment isn't all that BE has to offer. When you join BE, you become an integral part of our team. Not just an employee number, but a valued opinion with a voice that carries and drives change and innovation. You'll have access to some of the most well-respected IT industry leaders in virtually every field and learn new tools and techniques while expanding your knowledge and skillset. We're dedicated to helping you develop your career, and our culture applauds outside-the-box thinking and initiative. Our employee-focused leadership team knows that your success is our success and empowers employees with the necessary tools to excel. Join us as we continue to move the future forward, together.

Clearance

Top Secret

Responsibilities


  • Isolate and advise users on services and technical assistance available and coordinate the provision of such assistance.
  • Identify causes of job failures and provide consultation with regard to problem resolution.
  • Maintain records of all contacts with members of the user community, specifically the nature of the contact, the resolution of the problem, personnel involved and such other details as necessary to identify the types of problems encountered and the resolution of problems.
  • Ascertain patterns and develop proposed procedural and operational changes to minimize or eliminate common or recurring problems.
  • Develop or provide support for the development of guidance and training materials and updates.
  • Implement developmental assignments covering studies and analysis of customer concerns and problems of a limited nature or participates as a member of a team or work group in the analysis of broad policy, planning or problem issues that affect the user community.
  • Supervise help desk personnel.

Qualifications

  • Bachelor's degree
  • Four (4) years of related experience with two (2) years being in the help-desk area

  • Security +, Network +, or other associated certifications

Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years. Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal Opportunity Employer-Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation. Buchanan & Edwards is an E-Verify employer.

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Posted: 2021-07-07 Expires: 2021-08-05
Sponsored by:
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Senior ITS SME

Buchanan & Edwards
Washington, DC 20004

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