21 days old

Senior Manager, Program Management

Columbia, SC 29201
  • Job Code
Position Summary

The Senior Program Manager is responsible for assuring the alignment of IT services to the current and future needs of Aflac and leads IT's efforts to understand and collaborate with business and IT owners on where the business is today, where it is headed in the future, how well the IT platform(s) are supporting the business, and what things need to be done to fill gaps. He/she must be able to facilitate reviews of the business and the IT portfolio and be able to assist with the formulation of business cases, shape programs/projects, create continuous improvement strategies and interface with both the business and IT competencies to drive value for the business and be able to quantify the value. The ability to help prioritize wide demands against constrained resources will be critical.


Collaborates with business and IT leaders to schedule and manage demand for projects, SCRs and IRs within the IT shop. Responsible for assuring that business priorities are visible and established in a way to optimize the efficiency of the IT delivery operation. Responsible for making the process of demand management visible throughout the organization

Collaborates with the business team to assure that business cases are developed and visible before accepting work to be scheduled

Works with project managers and business stakeholders to help develop and prioritize technology portfolios based on the business area's objectives as well as the company's strategic direction; works in partnership with Project Managers to ensure that final completion of projects are on time and within budget

Drives program or multiple project delivery consistency and reporting

Develops and maintains an IT roadmap depicting the systems portfolio showing current systems, future systems and intervening projects to achieve agreed and funded goals; conducts periodic briefings around technology innovations and new technology capabilities that will drive value for the business to include business model changes, new technologies etc.; reviews, improves and implements processes for engaging IT

Works closely with the IT Architecture team to assure that enterprise and, as appropriate, department level architectures are completed in advance of technology delivery. Acts as a control mechanism to avoid architecture by project and serves as a catalyst to drive the direction to enterprise architecture

Shapes programs and projects for the portfolio, based on business requests for projects and/or based on proposed portfolio strategy projects; accountable to assure that issues and risks to deliveries are transparent and communicated quickly, by working tightly with the Application Services team, who is accountable for delivery estimation

Understands trends in the industry that are pertinent to the portfolio; understands industry players, partners and vendors that may provide solutions for the portfolio

Co-locates with the business and serves as the matrixed technology consultant role to the business as a key part of the business leadership team

Coordinates heavily with fellow Program Managers to assure that demand management, capacity, and work streams that require integration across platforms and business units, such as shared services, are organized and managed effectively

Performs other duties as required


Education & Experience
Bachelors Degree in Computer Science, Information Systems, programming or a related field and ten or more years of project management, program management or professional related work experience or equivalent combination of education and experience.

Masters Degree preferred

Demonstrated experience and understanding of system development life cycle, dynamics of software development projects, and IT practices and methods

Job Knowledge & Skills

  • Business Case Prep
  • Business Cost Benefit Analysis
  • Business Definition Requirements
  • Business Formal Presentations
  • Business Peer Leadership
  • Business Value Quantification
  • Business Prioritization
  • Lead Short Projects (1-3 Mths)
  • Prepare Flowcharts
  • Problem/Change Mgmt
  • Project Change Mgmt
  • Project Control
  • Budget management
  • Customer Service Orientation
  • Establishing Expectation
  • Influencing Others
  • Team Leadership
  • Thoroughness
  • Client Satisfaction Metrics Knowledge

Core Competencies
Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust

Core Manager Competencies
Drive For Results, Building Effective Teams, Developing Direct Reports, Hiring and Staffing, Informing, Motivating Others

Functional Competencies

Posted: 2020-10-05 Expires: 2020-11-03
Sponsored by:
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Sponsored by:
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Senior Manager, Program Management

Columbia, SC 29201

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