21 days old

Senior Product Manager - Services

Best Buy
Richfield, MN 55423
  • Job Code
    810645BR
Best Buy is seeking a Senior Product Manager Services to join the In-Store/Depot Workorder Team to lead high performing teams of Product Managers.

As a Senior Product Manager, you will partner with key internal teams, engage in customer research, execute data-driven prioritization to design, build, and launch initiatives driving supporting both customer needs and business objectives and key results. As a champion of your strategy and customers, you will evangelize your strategy and obtain buy-in from key stakeholders across the organization, including executive leadership.

If you are analytical, detail and results oriented, have excellent problem-solving skills and a strong work ethic, you are an ideal candidate for this role. Individuals coming into these roles will have a proven track record of owning and delivering world-class customer experiences. You will need to be data driven and a self-starter, comfortable with ambiguity.

You must demonstrate the ability to manage multiple projects simultaneously, work cross-functionally to drive them to completion and measure outcomes. You will demonstrate keen skills working across departments to collaborate with product managers, engineers, and user experience designers.

About Best Buy
Best Buy embraces a culture of rapid experimentation that constantly strives for improvement and learning. Youll work in a collaborative, trusting, thought-provoking agile environment - one that encourages diversity of thought andpassion for empowering teams by leading and mentoring others.

We create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
Craft vision for complex or multiple product(s) independently
Participate in crafting long-term vision with guidance
Mastery in translating business needs into customer goals and features
Mastery in both crafting strategy and overall execution for a product or multiple products
Deliver against core customer value propositions and Best Buy's strategic and financial goals
Demonstrate empathy for the customer, and steer discussions to how to build customer trust
Highlight system constraints (resource, financial, technology) to leadership that prevent creation of long-term customer engagement and brand love
Demonstrate the test / learn / iterate mindset
Lead teams to innovate and transform by embracing new ways of working
Demonstrate an innovative mindset and find ways to push through adversity
Analyze product performance through qualitative and quantitative analysis tools and processes

Basic Qualifications
2 or more years of Product Management experience, OR experience working with development, User experience, Strategy, etc.
1 or more years of experience with direct people management and team management
1 or more years of relevant experience in strategy creation, customer-focused solutioning, cross-functional leadership, etc.
Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent combination of education and/or experience

Preferred Qualifications
6 or more years of Product Management experience, OR experience working with development, User experience, Strategy, etc.
2 or more years of experience with direct people management and team management
Proven track record of owning and delivering innovative experiences to customers.
Ability to understand basic and complex process flows, data flows, and architectural diagrams.
Demonstrated ability to translate customer needs into business and product requirements.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes, and challenge conventional wisdom.
Excellent oral and written communication skills to communicate complex issues and influence others, including business and technical leaders.
Willingness to roll up your sleeves and do whatever is necessary; general manager/owner mentality
Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing, Communications or related field





Posted: 2021-07-07 Expires: 2021-08-05
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Senior Product Manager - Services

Best Buy
Richfield, MN 55423

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