1 day old

Senior Salesforce Business Systems Analyst

Remote (US - CA) Work Remotely

Job Description

LogMeIns growing Salesforce implementation consists of approximately 2000 users spanning sales, care, marketing, finance, product and development. This diverse set of users rely on the Business Applications team to support and implement all the various functions within Salesforce. The Business Applications team is also responsible for other technologies within the Salesforce ecosystem including CPQ, Insidesales.com, Docusign, Conga, Distribution Engine and D&B.

The Senior Salesforce Business Systems Analyst will report to the Manager of Salesforce Business Systems Analysis in supporting LogMeIns business partners by designing and building optimal technology solutions via the Salesforce.com ecosystem. The individual will work collaboratively with internal customers to solve problems, simplify systems, and create operational efficiencies to improve LogMeIn employee productivity and customer experience. The main objective is to support the growth of the company through tailored tools and processes while contributing to and benefiting from global best practices and standardization.

Responsibilities:

  • Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
  • Lead the discovery, delivery and communication of system changes to the business.
  • Where appropriate, make declarative enhancements to Salesforce.com in support of identified system and/or process improvements.
  • Educate and evangelize CRM best practices to internal constituents to ensure solutions delivered are best of breed for LogMeIns business model and culture.
  • Work closely and effectively with the existing Business Applications team to maintain consistent process and documentation around design, development & deployment.
  • Act as a liaison between the business and SFDC development, with a strong ability to translate business requirements into technical requirements.
  • Responsible for preparation of test cases and execution of QA/UAT testing for new SFDC functionality.
  • Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption.

Requirements:

  • 3-5 years of Salesforce.com experience, preferably with strong knowledge of Sales & Service Cloud, Lightning Experience and Configure Price Quote (CPQ).
  • Proven experience with Salesforce.com configuration (Workflow, Process Builder, Assignment Rules, Reporting, etc.).
  • Experience with 3rd party integrations and data management.
  • Strong strategic thinker and problem solver.
  • Proven track record of successful project management and transformative deliverables.
  • Experience with Agile or Kanban methodologies a plus.
  • Exceptional attention to detail.
  • Smart, thorough, and able to work independently.
  • Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical customers.

At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, makingit possible for millions of people and businesses around the globe dotheirbest work, whenever, however, andmost importantly,wherever.Were a pioneer in remote work technology and a driving force behind todays work-from-anywhere movement, and have become one of the worlds largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives.Were headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

Industry

  • Telecommunications
Posted: 2021-06-11 Expires: 2021-07-11

For bold and creative individuals, LogMeIn provides limitless growth opportunities. We hire extraordinary talent who continually seek opportunities to tackle challenges. We pride ourselves on an inclusive culture and collaborative spirit. Speaking up and listening to others is not just encouraged here, but expected.

We thrive together and champion each other’s successes, providing our employees with rich experiences to help them develop resiliency and skills; positioning them to grow into future roles either inside or outside LogMeIn.

If you are interested in bringing your curiosity and courage to challenge the status quo, start your journey by applying below.

A position at LogMeIn will reward you with the opportunity to grow, innovate, have fun and do the best work of your career.

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Senior Salesforce Business Systems Analyst

LogMeIn
Remote (US - CA)

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