22 days old

Senior SAP Services Consultant - GlobalView - 100% Remote

Hartford, CT 06103 Work Remotely

ADP is hiring a Senior SAP Services Consultant - GlobalView. In this position you will deliver configuration/consulting services to ADP GlobalView clients within the parameters of the GlobalView solution and services. Ensure clients experience World Class service when engaged.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

  • Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
  • Prepare functional specifications and change control requests; including design and configuration details.
  • SAP Development expertise
  • Analyze and enhance Data Exchange programs (data loads and outbound extracts), including troubleshooting master data, payroll results, GL.
  • Job scheduling/troubleshooting for Inbound, Outbound as well as reporting programs
  • Follow thru SFTP processes and set up new or troubleshoot channels with network team
  • Coordinate and execute template releases across multiple clients, performing/overviewing regression and unit testing
  • Transition new clients or new interfaces to service from implementation or project services teams.
  • Test and document change control requests for client specific or cross client releases.
  • Provide consulting services to client base and internal teams with end to end interface expertise.
  • Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
  • Develop and conduct lifecycle mini-project solutions.  
  • Deliver effective client communications and ticket management/resolution via Siebel.
  • Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
  • Communicate effectively with ADP ancillary services.
  • Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
  • Assess Support Pack configuration.
  • Modify subsequent configuration and testing activities arising out of support pack application.
  • Identify, manage and test SAP Note application as an Advanced Correction.
  • Create and send Customer messages to SAP to request support and corrections
  • Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach
  • Provide mentoring support and guidance to other consultants on areas of expertise.
  • Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

  • 5 to 8 Years of Directly Related Experience
  • Bachelor's Degree with a Major Area of Concentration in Computer Science or its equivalent in education and experience.
  • 5 to 8 Years of SAP Development
  • SAP certification or equivalent SAP work experience.
 

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • SAP HR and Payroll experience.
  • Service mindset oriented
  • Inbound and Outbound Data Exchange experience
  • Good understanding of job scheduling
  • Ability to coordinate solutions or testing with several internal and external teams/resources
  • Documentation and process driven
  • Excellent client / people facing skills
  • Excellent training skills for internal/external customers
  • Ability to resolve customer end-users CRM inquiries and escalated issue tickets
  • Ability to act as liaison with various internal and external contacts
  • Good verbal and written communication skills (English is a must)
  • Ability to analyze and resolve problems through effective customer interface and communication
  • Ability to prioritize workload, set and achieve goals
  • Good command of SAP HR

This position can be 100% remote

 

Colorado pay range: $67,800-102,980

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



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  • Other
Posted: 2021-11-11 Expires: 2022-01-02
Sponsored by:
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Sponsored by:
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Senior SAP Services Consultant - GlobalView - 100% Remote

ADP
Hartford, CT 06103

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