10 days old

Senior Specialist, Logistics - White Glove Specialist

XPO Logistics, Inc.
Southfield, MI 48076
  • Job Code
    177505-en_US
Logistics done differently.

Are you ready to take your career to a new level? Join XPO Logistics, a company named among the most admired in the world by Fortune and one of America's best employers by Forbes. At XPO, we look for employees who take pride in their work and show dedication to their job. As the Senior Specialist, Logistics - White Glove Specialist, you will ensure successful operational execution for shipments that require heightened service levels. Your attention to the small details and strong work ethic will ensure our operations continue to run smoothly as we deliver exceptional service to our customers. On our team, you'll have the support to excel at work and the resources to build a rewarding career.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Provide white glove service to high value / high volume shipments
  • Manage and actively monitor critical, high value, time sensitive, and complex shipments with clear attention to detail
  • Schedule, coordinate and monitor drivers and equipment to ensure daily transportation operations run safely, efficiently and on time
  • Correctly troubleshoot and proactively resolve shipment discrepancies as needed
  • Proactively communicate with customers, employees and the management team to ensure necessary requirements are met
  • Lead the intake for complex/unconventional shipment information via phone or email and translate for entry into TMS
  • Relay complex shipment requirements to logistics service providers and verify understanding upon tender acceptance
  • Plan critical shipments with multiple stops, special instructions/handling, inside delivery
  • Provide live updates on shipment milestones and consistently update the TMS on the move; provide in transit milestones that are not standard in the TMS as needed
  • Engage with Logistics Service Providers to gather info, provide disposition, and resolve issues

What you need to succeed at XPO:

At a minimum, you'll need:

  • 2 years of transportation experience
  • Experience with Windows applications and Microsoft Office, including creating complex formulas in Excel

It'd be great if you also have:
  • Bachelor's degree in Business, Supply Chain or Logistics Management
  • Knowledge of shipping software
  • Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience
  • The capability to perform complex analysis of data, processes, policies, procedures and/or systems; able to produce unambiguous, comprehensive and accurate interpretations of data/information

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.





Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Senior Specialist, Logistics - White Glove Specialist

XPO Logistics, Inc.
Southfield, MI 48076

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