27 days old

Senior Trust Associate - Lake Forest

Northern Trust
Chicago, IL 60602
  • Job Code

As a Senior Trust Associate in our Lake Forest Wealth Management office you will work closely with Trust and Client Advisors and Investment and Banking on a fast-paced, ever-changing and exciting team.

You will establish relationships and interact with our complex clients on a daily basis handling client requests including cash movements, tax information and statement questions. You will assist with the preparation of client presentations, interact with clients, and attend meetings.

In this role you will have the opportunity to learn, grow and make an impact.

The Senior Trust Associate:

Establishes and maintains accounts, responds to client inquiries, produces action plans and reports, and oversees transaction processing in coordination with the Client Support Services Team (CSST).

Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.

Develops and maintains working knowledge of governing documents and account agreements.

Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions

Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems.

Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.

Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.

Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.

Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.

Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.



In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience

Knowledge of internal bank trust functions

Excellent communication skills and organizational skills

High attention to detail

Ability to function in a fast paced environment and adapt to change

A resourceful problem solver who enjoys collaborating with a team

Technical skills / systems knowledge (e.g. Peoplesoft)


A College or University degree and/or relevant proven work experience

5+ years' experience in financial servicing or related experience/credentials

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

Gender Equality Index Member, Bloomberg

Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today.

Additional Information

Posted: 2021-04-14 Expires: 2021-05-13
Sponsored by:
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Sponsored by:
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Senior Trust Associate - Lake Forest

Northern Trust
Chicago, IL 60602

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