9 days old

Service Coordinator

Dematic Corp.
Grand Rapids, MI 49503
  • Job Code

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.


The CS Service Coordinator provides direction to the CS Regional Technicians. The Service Coordinator is responsible for dealing directly with customers related to site operational issues, site trainings, PM/Audit activities, and to assure these get planned and carried out in the most efficient and cost effective manner. This includes maintaining and updating site documentation as required (via CRM), monitoring service call activity, and supporting field technicians as needed.

Primary Duties

1) Prioritize and schedule CS Service Technicians based on skill set and availability

2) Work with various CS and Dematic system groups to supply manpower as needed

3) Communicate with customers regarding ETAs and any scheduling changes

4) On call as needed for after hours dispatching and customer correspondence

5) Assign work activities and monitor their progress through the CRM database

6) Ensure regional technicians are properly Acknowledging and Resolving CRM calls when applicable

7) Work closely with Sales Support Specialist, acting as back-up in case of absence for items such as PO entitlement, parts ordering for service projects, etc.

8) Work with Purchasing to issue POs to vendors when needed

9) Coordinate, implement, and oversee various project activities



  • Strong interpersonal skills dealing with internal and external customers in addition to technical personnel

  • Strong organizational and communication skills

  • Ability to write clear and concise documentation

  • Ability to work in a high pressure, high stress, and dynamic environment

  • Positive attitude towards customers and co-workers

  • Prioritizations skills a must

  • On call for after hours issues nights, weekends, Holidays

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Service Coordinator

Dematic Corp.
Grand Rapids, MI 49503

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