27 days old

Service Engineer

FLIR Systems
Chichester, England PO20 7
  • Job Code

Be visionary

At FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives FLIR is making a real difference in our world.

Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Your contribution

As a Field Service Engineer, you are a vital player in maintaining FLIR's world-leading position in thermal sensing technologies. You will be a part of The Service department comprised of technical professionals and engineers. Even if you are working a lot by yourself, you always have a team that can back you up if you encounter unfamiliar problems and need support to get the appropriate solution. Your focus is post-sale support for cameras mainly used for military and rescue purposes, often mounted in different airborne vehicles, but also for maritime and land vehicles. You will be highly visible customer support through the performance of the on-site installation, training, and general post-sales support. Your job also takes place in the FLIR site, including repairs of complex camera electronics and mechanical equipment, overseeing diagnoses, troubleshooting, and service. Since you are working close to our customers, you need excellent social skills to provide superior customer service.
The job in plain language

  • Conduct high-level repair, diagnosis, service, support, and upgrades to primarily airborne but also land borne and maritime products.
  • Under limited supervision, visit customer and operator sites to carry out field analysis and repairs
  • Prepare lesson plans and perform training of customer personnel and maintenance of FLIR equipment
  • Analyze product failure and recommend and implement solutions to enhance product reliability
  • Ad hoc job duties as required/needed in support of overall business needs in engineering, manufacturing, logistics, etc
  • Liaison with customers to keep them informed of the progress of returned equipment
  • Domestic and international travel 30% of the time
  • Use of our Business software system (SAP) to determine repair and maintenance costs
  • The role is based in West Malling, UK

To be ready to take on this role, we would love it if you have
  • Excellent customer service attributes
  • Strong mechanical and electrical background to have the ability to problem-solve/troubleshoot complex electronic systems
  • Experience in technical support or engineering environment
  • Have served a recognized apprenticeship or completed a formal college qualification
  • Full professional level in English is a must
  • Driver's license
What FLIR offers you
  • To be a part of a market-leading company with a 50 years track record
  • Friendly culture with a focus on collaboration, problem-solving, and creativity
  • Fair compensation structure and benefits such as a company car
If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don't wait, but no later than the 27th of November.

If you have questions about the position or FLIR, please contact Jens Engrund, Senior Talent Acquisition, jens.engrund@flir.com.

Most of the initial communication will happen over mail. Have an eye on your mailbox.

FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

FLIR is an equal opportunity employer.

Posted: 2020-10-28 Expires: 2020-11-26
Sponsored by:
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Service Engineer

FLIR Systems
Chichester, England PO20 7

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