5 days old

ServiceNow SME - Tech Lead (Integration/Implementation/Migration/Customization)

Washington, DC 20004
Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.


The ServiceNow Technical Lead will act as the expert in ServiceNow configuration, development, administration and rollout of solutions. They will work closely with the Project Manager, internal customer, members of the ServiceNow team and external partners to lead the efforts of migrating from HPSM to ServiceNow. They will advise the customer on the suitability of IT Service Management by providing technical expertise to facilitate the implementation and adoption of the appropriate functionalities.

The ServiceNow Technical Lead will assist the customer in defining the optimum customer engagement methodology to standardize engagements and processes. This task includes supporting technical teams with usage of ServiceNow. This role will leverage ServiceNow technology to support our customer in the area of Continuous Service Improvement and Digital Transformation.


    • 4+ years of experience in ServiceNow platform.
    • ServiceNow System Administration or Certified Implementation Specialist certification.
    • Experience running/leading ServiceNow implementations on the platform including managing interactions with customers and handling escalations.
    • Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
    • Experience administering a ServiceNow instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions.
    • Developing, designing, configuring and rollout of new application modules, workflows and catalog requests.
    • Excellent communication and presentation skills to all levels within an organization.
    • Leads and supports the development using enterprise wide ServiceNow technology with client teams to analyze and design IT Service Management digitalization based upon business and technical requirements.
    • Provides relevant technical expertise to support the program and ongoing projects.
    • Works collaboratively with clients that have varying expertise and exposure to ServiceNow in order to solve complex problems.
    • Designs, implements, and maintains ServiceNow applications and workflows
    • Automating and streamlining business processes using ServiceNow, along with other integrated tools and technologies
    • Acts as liaison with other developers and architect and with delivery teams working under the Project Manager
    • Creates or updates documentation including technical diagrams and design documents in support of development efforts.
    • Estimates development efforts and provide guidance on development timelines.
    • Supports development of program key performance metrics.
    • Provides consultation on complex projects.
    • Leads direct coordination and collaboration with client personnel.


  • 4+ years of ServiceNow technical experience.
  • ServiceNow - Certified Implementation Specialist in ServiceNow, ITSM module preferred.
  • ServiceNow - Excellent knowledge of ServiceNow processes, approaches, methodologies, and development lifecycle.
  • ServiceNow - Contributes to the development of governance, methodologies, and procedures to continually improve a rapid and repeatable delivery channel of ServiceNow solutions.
  • ServiceNow - Mandatory ServiceNow certifications: Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules:
    • ITSM/HRSD/CSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management
  • Coaches and instructs end-users in effective use of application.
  • Maintains up-to-date knowledge of current and emerging technologies and technical strategy related to productivity and collaboration tools and advises department management where improvements are deemed necessary.
  • Strong ability in root cause analysis of issues, resolving testing issues, and driving issues to closure.
  • Supports program and project plans for application selection, systems development, processes, procedures, and production methods.
  • Helps define and drive application standards across the ServiceNow platform.
  • Exceptional analytical, conceptual, and problem-solving abilities.
  • Experience delivering effective, innovative solutions and ServiceNow engagements on an enterprise scale.
  • Requires 10+ years with BS/BA, 8+ years with MS/MA, 5+years with PhD.
  • Must be US Citizen.
  • Must pass a federal background investigation and be able to obtain a Public Trust clearance.



  • ServiceNow - Certified Application Developer
  • ServiceNow - Certified System Administrator
  • ServiceNow - Experience configuring and administering ServiceNow
  • Prior experience in a consulting environment, preferably within the federal sector
  • Confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
  • Flair for identifying and recommending opportunities to grow our client base
  • Excellent written and verbal communications skills along with the ability to effectively interface with the stakeholders and developers
  • Self-starter, highly motivated individual, and a team player

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).


  • Information Technology
Posted: 2021-05-03 Expires: 2021-06-06

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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ServiceNow SME - Tech Lead (Integration/Implementation/Migration/Customization)

Washington, DC 20004

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