12 days old

Site Manager

Epiq Global Business Transformation Solutions, LLC
Philadelphia, PA 19107
  • Job Code

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers

A high level of client satisfaction must be maintained by responding quickly and effectively to the clients needs

Continually seek to improve the operations of support service; analyzing the current systems and implementing sound practices according to EPIQs Standards of Operational Excellence

Responsible for the supervision of all Service Specialists employed at the site, including recruiting, training and development of their professional skills

On a monthly basis, the Site Manager will report all production volumes to the Operations Manager and review performance trends to the client in an effort to provide timely and efficient service

Expected to uphold the Standards of Service and best practices developed by EPIQ


Client Relations:

Monthly Management Report Compilation & Review

Attend Monthly meeting with Client

Assist with Annual End-User surveys

Ensure conformance with Semi-Annual Client Survey

Assist in preparation, presentation, and review of Annual Reports

Serves as the principal liaison between EPIQ, the clients administration and EPIQ site employees

Provide excellent client service to all end-users at the site

Continuously look for opportunities to increase the efficiency of our operation

Seek opportunities to increase our capabilities and make recommendations to the key contact

Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

Involved in marketing EPIQs support service offerings throughout the firm, including orienting new client clients to the methods of operation at the site

Recruits and interviews potential EPIQ candidates for available positions at the site

Hire, train, manage and evaluate all personnel assigned to the site

Conducts training and performance reviews with all EPIQ site team members

Delegates tasks to Assistant Manager, Site Supervisor and Service Specialists in order to meet all commitments

Works with Site Supervisors and employees to meet their individual needs and career path objectives

Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

Maintain all records and reports pertaining to production and volumes at the site

Maintain a proper inventory of all office supplies required for the efficiency of all support services

Compiles and collects all information necessary to provide the client with monthly management reports

Reviews the P&L for the site, responsible for managing overtime and other costs associated with their site

Maintains a facility that is organized and meets tour quality standards at all times

Comply with EPIQ policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone

Directs in the orientation of client personnel to EPIQs method of operation within the location

Conduct training and performance reviews with all EPIQ team members

Display high ethical standard, integrity, work ethic, and loyalty


  • High School Diploma or equivalent, Associate Degree preferred
  • Minimum of 2 years experience in a copy/mail service center environment or other service industry
  • Previous management experience in a client service oriented field
  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
  • Knowledge of copy machines and utilization of typical office services equipment and technology

Job Requirements:

  • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
  • Ability to learn skills quickly
  • Flexibility in dealing with simultaneous projects
  • Attention to detail
  • Ability to lift or move 40 lbs. or greater
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
  • Excellent organizational skills
  • Strong initiative required; ability to work independently with minimal direct supervision
  • While Epiq does not have a mandatory COVID-19 vaccination policy as a condition of employment, certain Epiq clients and specifically the client location for this job you are applying for requires all Epiq employees providing onsite services to be vaccinated. #LI-CJ1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Site Manager

Epiq Global Business Transformation Solutions, LLC
Philadelphia, PA 19107

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