9 days old

Site Supervisor

Epiq Global Business Transformation Solutions, LLC
New York, NY 10007
  • Job Code

It's fun to work at a company where people truly believe in what they are doing!

Job Description:


  • Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers
  • There may be several supervisors reporting to one Site Manager
  • Maintain a high level of client service and respond quickly and effectively to the clients needs
  • Evaluate opportunities to improve the operations of support service; analyzing the current systems and working with the Site Manager to implement sound practices according to EPIQs Standards of Operational Excellence
  • Delegates responsibilities to all Service Specialists employed at the site, and evaluates their performance and productivity
  • Coaches and motivates staff to perform to their fullest potential
  • May be involved in tracking productivity and reporting volumes to the Site Manager for reporting purposes
  • Expected to uphold the Standards of Service and best practices developed by EPIQ


  • Client Relations:
    • Assist with monthly management report compilation & review
    • Assist with and/or attend monthly meeting with Client
    • Assist with Client surveys
    • Assist with Preparation, presentation, and review of Annual Reports
  • Provide excellent client service to all end users at the site
  • Continuously look for opportunities to increase the efficiency of our operation
  • Seek opportunities to increase our capabilities and make recommendations to the Site Manager
  • Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
  • Serves as a liaison between EPIQ, the clients administration and EPIQ site employees
  • Involved in marketing EPIQs support service offerings throughout the firm
  • Conducts site specific training with EPIQ service team members
  • Supervise productivity and evaluate service personnel assigned to the site
  • Assists with performance reviews of All EPIQ service personnel
  • Ensures compliance with performance standards and make sure hours of operation are covered without incurring un-billable overtime
  • Delegates tasks to Service Specialists in order to meet production deadlines
  • Works with service employees to meet their individual needs and career path objectives
  • Maintain all records and report pertaining to production and volumes at the site
  • Maintain a proper inventory of all office supplies required for the efficiency of all support services
  • Collects information necessary to compile monthly management reports
  • Maintains a facility that is organized and meets tour quality standards at all times
  • Comply with EPIQ policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone

Other duties as assigned


  • High School Diploma or equivalent
  • Minimum of 1 year professional level work experience in a production environment, preferably a photocopy or printing facility
  • 1 year of supervisory experience and/or management experience
  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
  • Experience in an BPS vendor/client on-site support center preferable


  • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
  • Ability to learn skills quickly
  • Flexibility in dealing with simultaneous projects
  • Attention to detail
  • Ability to function with a high level of patience, tact and diplomacy in handling any complaint situations
  • Ability to lift or move 40 lbs. or greater
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
  • Reading, writing, and arithmetic skills required
  • Visual acuity
  • Able to convey information and ideas through speech in ways that others will understand
  • Able to listen to and understand information and ideas presented through spoken words and sentences
  • Able to speak clearly so listeners understand, identify and understand the speech of another person
  • Excellent organizational skills
  • Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Site Supervisor

Epiq Global Business Transformation Solutions, LLC
New York, NY 10007

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