1+ months

Small Business Specialist

Mesa, AZ 85213
Small Business Specialist



Mesa, Arizona



**Job Description:**



At Bank of America, were guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Every day we provide unmatched convenience by serving approximately 66 million consumer and small business clients. At Bank of America, we strive to be a bank for everyone. Like the people we serve, we come from every walk of life. We are proud of our inclusive culture because when you create a workplace where all employees can thrive, everyone benefits.



As part of the Bank of America team, Small Business Specialists listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Make a difference where it counts by joining our team at Bank of America. Were seeking skilled sales professionals who can advise and advocate for our clients most important financial needs. Small Business Specialist are sales professionals who work in a centralized phone based sales environment and understand that being there for our clients is our number one priority. What would you like the power to do?

As a Small Business Specialist, you can look forward to



Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communication in an efficient manner.

Working in a collaborative environment with a team of professional Centralized Small Business Bankers and managers in a contact center.

Listening to, understanding and providing needs-based financial solutions for our Small Business clients.

Identifying and handling cross-sell opportunities.

Serving as resident expert for Small Business products, services, and strategies through the telephone channel.

Through inbound/outbound calls and the handling of referrals, acquiring and deepening Small Business client relationships with a focus on client experience

Communicating with clients on the phone throughout the entire shift with structured breaks.

Navigating multiple computer systems while interacting with the client.

Incentive opportunities for meeting and/or exceeding critical performance standards.

Opportunity for advancement with structured career development paths.

World-class suite of benefits including tuition and child care reimbursement and employee discount programs.



Well help you



Get training and on-the-job support from managers who are invested in your success. Youll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.

Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.

Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.



Youre a person who (required skills)



Displays passion, commitment and drive to deliver an experience that improves our clients financial lives

Has a commitment to teamwork and the flexibility to work the schedule

Has the ability to work effectively and efficiently and multi-task in a high call volume environment

Has the ability to engage with clients, begin a conversation and seek to understand their needs while actively sharing options using plain language and building rapport

Is comfortable receiving ongoing performance feedback and coaching

Is comfortable with ongoing change and learning new technology/processes

Has a minimum of two years of sales experience with cross-selling, upselling and/or referring products

Has at least an intermediate level of proficiency with computers

Is self-motivated and results-oriented with excellent organizational skills

Has strong decision-making and problem-solving skills



Youll be better prepared if you have (desired skills)



Contact center experience

Banking/financial services experience

Telephone sales experience



Were a culture that



Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.



**Job Band:**



H6



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



**Referral Bonus Amount:**



600



**Job Description:**



At Bank of America, were guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Every day we provide unmatched convenience by serving approximately 66 million consumer and small business clients. At Bank of America, we strive to be a bank for everyone. Like the people we serve, we come from every walk of life. We are proud of our inclusive culture because when you create a workplace where all employees can thrive, everyone benefits.



As part of the Bank of America team, Small Business Specialists listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Make a difference where it counts by joining our team at Bank of America. Were seeking skilled sales professionals who can advise and advocate for our clients most important financial needs. Small Business Specialist are sales professionals who work in a centralized phone based sales environment and understand that being there for our clients is our number one priority. What would you like the power to do?

As a Small Business Specialist, you can look forward to



Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communication in an efficient manner.

Working in a collaborative environment with a team of professional Centralized Small Business Bankers and managers in a contact center.

Listening to, understanding and providing needs-based financial solutions for our Small Business clients.

Identifying and handling cross-sell opportunities.

Serving as resident expert for Small Business products, services, and strategies through the telephone channel.

Through inbound/outbound calls and the handling of referrals, acquiring and deepening Small Business client relationships with a focus on client experience

Communicating with clients on the phone throughout the entire shift with structured breaks.

Navigating multiple computer systems while interacting with the client.

Incentive opportunities for meeting and/or exceeding critical performance standards.

Opportunity for advancement with structured career development paths.

World-class suite of benefits including tuition and child care reimbursement and employee discount programs.



Well help you



Get training and on-the-job support from managers who are invested in your success. Youll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.

Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.

Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.



Youre a person who (required skills)



Displays passion, commitment and drive to deliver an experience that improves our clients financial lives

Has a commitment to teamwork and the flexibility to work the schedule

Has the ability to work effectively and efficiently and multi-task in a high call volume environment

Has the ability to engage with clients, begin a conversation and seek to understand their needs while actively sharing options using plain language and building rapport

Is comfortable receiving ongoing performance feedback and coaching

Is comfortable with ongoing change and learning new technology/processes

Has a minimum of two years of sales experience with cross-selling, upselling and/or referring products

Has at least an intermediate level of proficiency with computers

Is self-motivated and results-oriented with excellent organizational skills

Has strong decision-making and problem-solving skills



Youll be better prepared if you have (desired skills)



Contact center experience

Banking/financial services experience

Telephone sales experience



Were a culture that



Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-22038295



Band: H6



Manages People: No



Travel: No



Manager:



Talent Acquisition Contact:



Raquel Bender



Referral Bonus:



600



Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.




To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .


To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.




To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance
Posted: 2022-04-22 Expires: 2022-06-04

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Small Business Specialist

Bank of America
Mesa, AZ 85213

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