25 days old

Software Support Analyst

Quintessential School Systems
Cedar Falls, IA 50613
  • Job Code

Software Support Analyst
Schools FINS - Remote

The Software Support Analyst will provide high quality, friendly, and prompt technical support for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Software Support Analyst, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.

What will be your impact:

  • Provide quality support to our clients, employing a high degree of customer services and timeliness of resolution.
  • Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application related issues and questions.
  • Diagnosing software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
  • Lead webinars and software training classes for our clients.

What we are looking for:

  • Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner;
  • Excellent troubleshooting and analytical problem solving skills;
  • Excellent oral and written communication skills;
  • Highly-developed organizational skills and time management ability;
  • Ability to work independently on assigned projects, as well as in a team atmosphere;
  • Highly motivated, flexible, adaptable nature;
  • Ability to learn quickly in a fast-paced, challenging and ever-changing environment;
  • Well versed in supporting apps on s hybrid Linux Back-end/Windows Front-end applications;
  • Knowledge of POSTGRES and SQL Server database;
  • Experience with client server applications;
  • Knowledge/experience with SSRS or business intelligence query tools is preferred;
  • Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred.

Posted: 2021-07-07 Expires: 2021-08-05
Sponsored by:
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Sponsored by:
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Software Support Analyst

Quintessential School Systems
Cedar Falls, IA 50613

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