20 days old

Solution Architect - CRM (Remote)

Johnson Controls
Boca Raton, FL 33432 Work Remotely
  • Job Code
    WD30165594
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world thats safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So lets talk today.

Job Details

What you will love about Johnson Controls:

Weve been dedicated to protecting the environment since our invention of the electric thermostat in 1885, which provided a fundamental shift in the energy efficiency of buildings. Now, all over the world, our products and services empower customers and communities to consume less energy and conserve resources.

  • Global, innovative, industry leader

  • #70 on Fortunes most admired companies list

  • Embraces diversity

  • Growth opportunities abound

  • Fast paced, evolving company, always learning, always adapting

  • Great benefits: including Healthcare related wellness discounts, great 401k match, company funded retirement program, vacation, sick time, floating holidays and national holidays

What you will do

Johnson Controls has embarked on a multi-year journey to transform its various Customer Resource Management and Configure Price Quote Tools within our field sales businesses from their existing legacy platforms to Salesforce.com and Oracle CPQ. This activity is part of an overall 5 year roadmap to simply, harmonize, and transform the organization using consolidated systems and business processes

In this role the person will be reporting to the Director of the Commercial Sales Delivery team working on various project across the enterprise. He or she will be responsible for the functional solution definition in the Salesforce.com, Oracle CPQ and related add-ons.

How you will do it

This position will primarily focus on, but not limited Customer Resource Management (CRM) using Salesforce.com, Salesforce CPQ, Salesforce Digital Commerce and Oracle CPQ.

  • Drive and influence the delivery of CRM and CPQ solutions across our entire commercial sales system incorporating multiple locations with a specific focus on our North America and EMEALA field sales businesses.

  • Assist in the definition of a Global Template in the CRM and CPQ spaces to be used by our regional business units

  • Continue to evolve the global template in the CRM and CPQ spaces post implementation

  • Execute a strict governance policy to determine changes to the global template and regional templates as needed for localization or defined business needs.

  • Execute CRM and CPQ programs in conjunction with Partner Organizations for Solution Delivery

  • Reviewing and approving all deliverable work products prior to delivery to customers

  • Influences senior business leaders on business process improvement and data quality.

  • Collaborates with Global Infrastructure Architects

  • Collaborates with ePMO Program and Project Managers.

  • Collaborates with Application Support Organization to resolve escalated incidents

  • Providing functional industry-specific subject matter expertise to support requirements gathering, solution design, and oversight

What we look for

  • Preferred 5+ years of overall CRM Experience expertise where they build the salesforce piece in the past.

  • Proven Track record in the CRM Space with Salesforce.com.

  • Expertise in Salesforce.com Functional configuration and solutions for small and large scale initiatives

  • Working Knowledge or Oracle Database and Database Structures

  • Experience in partner engagement with an onshore/offshore delivery model

  • Ability to communicate effectively to technical team as well as business audience

  • This position requires exceptional collaboration, teamwork, negotiation, influence, and relationship-building skills at all levels with internal and external parties in addition to Johnson Controls key values: integrity, teamwork, excellence, and accountability.

  • Bachelors Degree, in Computer Science, Information Systems, or other related field or equivalent work experience.

Preferred skills

  • Salesforce.com, Salesforce CPQ (Configure Price Quote other positing is focused more on Oracle CPQ)) and other Salesforce add-ons.

  • Siebel

  • Functional Application Configurations

  • Application Extensions

  • Integration and Data Migration

Who we are

At Johnson Controls, were shaping the future to create a world thats safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.







Posted: 2023-01-10 Expires: 2023-02-08
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Solution Architect - CRM (Remote)

Johnson Controls
Boca Raton, FL 33432

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