23 days old

Specialist, Project Management

Lincoln Financial Group
Fort Wayne, IN 46802
  • Job Code
    09938019326
Alternate Locations:Fort Wayne, IN (Indiana)

Relocation assistance is not available for this opportunity.

Level: P2

Requisition #64236

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

General Purpose of Job

As a Specialist on the Speech Analytics team, you will be responsible for analyzing various speech and/or call data utilizing the Verint tool. You will complete continuous improvement activities, such as creating, analyzing and presenting Speech Studies, to ensure Lincoln is providing the highest level of customer satisfaction across our various business units. You will be expected to perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of your assigned area(s) of responsibility.

Duties and Responsibilities

  • Applies foundational knowledge to provide recommendations for best methods for reporting and displaying data that enables the business areas to best manage their departments/teams.
  • Assist in the collection of project metrics and the creation of portfolio dashboard.
  • Assist in the collection, recording, tracking and analysis of project effort and financial information.
  • Create agendas for meetings, document issues, actions and decisions from meetings, and publish meeting minutes.
  • Create presentation materials for project kick off, status and steering committee meetings.
  • Identifies and communicates to management process improvements that reduce workloads or improve quality for his/her assigned area(s) of responsibility.
  • Maintain project artifacts in the project repository.
  • Maintain project issue, risk, decision, and change logs.
  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
  • Manage and deliver low complexity projects, conforming to project management standards and processes as designated by his/her assigned area of responsibility, including applicable change control and project management methodology.
  • Partner with Project Managers to gather estimates, then build and maintain the project schedule in appropriate schedule management tool.
  • Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge of his/her assigned area(s) of responsibility.
  • Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Provide resource management support by updating project resource allocations and milestones within the project schedule based on feedback from the Project Manager

Additional Position Responsibilities

  • Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
  • Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes
  • Performs other duties as required.
  • Remains current in profession and industry trends.

Education

  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required

Experience

  • 1 - 3+ Years of experience in Project Management that directly aligns with the specific responsibilities for this position

Other Skills and Abilities

  • Ability to perform under stress in cases of emergency, critical or hazardous situations.
  • Ability to work with others in a team environment.
  • Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).
  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
  • Demonstrates solid project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
  • Demonstrates strong interpersonal skills with a collaborative style.
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.
  • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Successfully completes regulatory and job training requirements.

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Posted: 2020-10-05 Expires: 2020-11-03
Sponsored by:
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Specialist, Project Management

Lincoln Financial Group
Fort Wayne, IN 46802

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