20 days old

SPS Service Tools Process Owner

Schneider Electric USA, Inc
Boston, MA 02109
  • Job Code
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 13 5 ,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment .


Great people make Schneider Electric a great company.

What do you get to do in this position?

You'll get to secure and improve the Service Quotation tool by taking into consideration the ideal global user experience. Maximize the business value of the Secure Power Service Sales processes & tools by looking to improve Service Sales efficiency and supporting new business offers.

Job position:

  • Reporting to: Secure Power Services Director of Operational Excellence

  • Business impact: Supporting 900 M in Annual Revenue

    Responsibilities & duties:

    1) Service sales E2E processes manager to support Regions in the efficiency of selling Services (process and tools).
    a) H ave an E2E vision of the Services Sales Processes for Secure power across tools (from opportunity to quote)
    b) S trengthen zones support on the Service sales process (definition and deployment of new process and associated operating mode)
    c) Secure the implementation of Service Sales process into the IT system (BFS / CPQ / Oracle)
    d) Secure Power Services End-to-End Subject Matter Expert in term of Processes and Tools ensuring consistency in global E2E processes and tools.
    i) Service Sales
    ii) Service Operations
    iii) Offer Management
    2) Synchronize with the other business lead in order to keep the consistency of the full process and to be aligned with the other platform releases timing in case of cross platform improvement.
    a) Change Management and influencing to align on a common process.
    b) Communicate on regular basis through existing "Network of Excellence".
    c) As part of continuous improvement process, share best practices with other businesses (Secure Power General Sales) but also with other BU.
    3) Engagement in New Offer / new offer strategy or offers that are about to be launched in order to anticipate and to secure the E2E process and be sure that all will be under control before the Do Gate.
    4) Engagement in ORLM and PIM management, supporting ORLM and PIM Process owner.
    5) Other tasks may include:
    a) Understand Secure Power Services business and user needs for quotation, be the user and the customer advocate
    b) Set and manage the deliverable roadmap with strong flow up and coordination of each offer stream
    c) Prioritize features/outcomes according to business value and user needs and ensure flow of experimentations, reviews, and feedbacks with users

    Deliverables / KPI:

  • KPI:
    o Time to quote (global and for selected countries)
    o Hit Rate quote (global and for selected countries)
  • Budget Reporting
  • Quotation ecosystem road map (which countries use which tools?)
  • Backlog items list for CPQ (priorities based on user needs)
    o List of Improvement items
    o Implementation plan (in upcoming releases/projects)

    We know skills and competencies show up in many different ways and can be based on your life experience. If you do no t necessarily meet all the requirements that are listed, we still encourage you to apply for the position .

    This job might be for you if:

    Business minded & Marketing experience

    Software savvy

    Knowledgeable of services and related end to end processes

    Offer and Pricing knowledge

    Agile methodology knowledge

    Service Business for Secure Power Division

    Project management

    International and multi-cultural profile

    T ransverse and cross function capabilities

    Fluency in English with excellent communication skills for business and digital management

    Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers .

    We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.


    Let us learn about you! Apply today.

    You must submit an online application to be considered for any position with us. This position will be posted until filled.

    It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

    Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

    Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

  • Posted: 2021-01-06 Expires: 2021-02-04
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    SPS Service Tools Process Owner

    Schneider Electric USA, Inc
    Boston, MA 02109

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