18 days old

Sr Account Services Representative

Lozier
Omaha, NE 68102
  • Job Code
    09952003226
Lozier Corporation is an industry leader in providing store fixtures to major retailers across the U.S. and around the world. Headquartered in Omaha, Nebraska, Lozier began manufacturing fixtures in 1956, and originated the basics of today's shelving systems. Today, Lozier has over 4 million square feet of manufacturing and distribution space across facilities located in five states. We are committed to quality and service, building our business around integrity and respect, and investing in our people and communities.

We continue to invest in technology and people to ensure we remain competitive in the industry. That means opportunities for you to grow and develop as an employee and individual. Whether you have a clear idea of where you see yourself in your career or not, Lozier has a diverse range of departments with their own challenges and opportunities for growth to explore. You will find a welcoming and team-oriented environment where employees strive to not only help the company succeed but also help each other succeed, too.

POSITION SUMMARY

The Sr. Account Services Representative manages the customer order process from order entry through production and order delivery to ensure customer satisfaction with Lozier product. This position frequently serves as the direct contact with the customer with little or no sales involvement. Individuals are able to balance multiple projects and provide customers with both technical and analytical guidance in resolving problems. This position is self-managed and directed, working directly with all levels of the organization both internally and with the customer. This role requires critical thinking, decision making and analytical skills, independent thinking, and communication skills (written and verbal).

ESSENTIAL JOB FUNCTIONS

  • Responsible for all aspects of order management from start to finish and will communicate on a daily basis with the following cross functional teams: Traffic, Accounting, Category Management, Sales, Production and EDI team.
  • Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results.
  • Ensure the timely and successful delivery of our products according to customer needs and objectives
  • Creates troubleshooting tools and procedures to collect and review information needed to proactively manage an account or ongoing activities within it.

  • Provide timely and accurate information to customers regarding order status and in-depth product knowledge and application requests in reference to blueprints; discusses alternatives.
  • Inventory management and analysis of complex customer inventory programs according to established department policies and procedures.
  • Approve and process adjustments and Returned Goods Authorization (RGA) according to established policies and procedures. Resolve invoicing questions.
  • Take ownership in resolving invoicing and purchase order issues. Is knowledgeable about electronic invoicing.
  • Identify, communicate and independently resolve customer needs for credit, pricing, freight and delivery, invoicing, shipping, installation, special reports, or other administrative procedures.
  • Create and maintain key customer related master data. Create, as needed, complex customer specific requirements, reports, logs, spreadsheets, etc.
  • Manage customer projects and orders for assigned accounts to meet specific customer requests including customer meetings, facilitating schedules with production and shipping. Anticipates issues and addresses proactively.
  • Serve as an integral team member to develop new processes and procedures for new start-up customers.
  • Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments
  • Ability to work and interact well with others.
OTHER JOB FUNCTIONS
  • Train newly assigned employees as needed, creating training schedule and materials.
  • Able to step in and independently handle other accounts with minimal direction. Provide backup service coverage and coverage as needed for manager/supervisor.
  • May be required to provide TLC quote services.
  • May be required to provide sales support by writing orders.

JOB QUALIFICATIONS

Education: Bachelor's Degree in business or relevant field preferred

Experience: Minimum of 5 years of customer service, sales support, or other related experience if non-degreed

Required Skills:


    • Intermediate or advanced communication skills
    • Intermediate PC skills (Excel, Word, Outlook)
    • Proven account management success
    • Demonstrated time management, organization and prioritization skills
    • Critical thinking, decision making and analytical skills, independent thinking

Preferred Skills:


    • Comprehensive knowledge of Lozier products and paperwork flow (specials, customer specific).
    • In-depth knowledge of Lozier manufacturing systems and workflow, product structure, role of Production and Inventory Control and Production and Inventory Planning.
    • Ability to understand the impact of a change across business processes and work with supervisor to put plans in place and communicate to others accordingly.
    • Project management skills

SPECIAL DEMANDS

  • 70% of the time spent working on a computer
  • Approximately 6-1/2 hours per day working at a desk
  • Ability to read fine print on store plans
  • Ability to travel
Lozier Corporation is an industry leader in providing store fixtures to major retailers across the U.S. and around the world. Headquartered in Omaha, Nebraska, Lozier began manufacturing fixtures in 1956, and originated the basics of today's shelving systems. Today, Lozier has over 4 million square feet of manufacturing and distribution space across facilities located in five states. We are committed to quality and service, building our business around integrity and respect, and investing in our people and communities.

We continue to invest in technology and people to ensure we remain competitive in the industry. That means opportunities for you to grow and develop as an employee and individual. Whether you have a clear idea of where you see yourself in your career or not, Lozier has a diverse range of departments with their own challenges and opportunities for growth to explore. You will find a welcoming and team-oriented environment where employees strive to not only help the company succeed but also help each other succeed, too.

POSITION SUMMARY

The Sr. Account Services Representative manages the customer order process from order entry through production and order delivery to ensure customer satisfaction with Lozier product. This position frequently serves as the direct contact with the customer with little or no sales involvement. Individuals are able to balance multiple projects and provide customers with both technical and analytical guidance in resolving problems. This position is self-managed and directed, working directly with all levels of the organization both internally and with the customer. This role requires critical thinking, decision making and analytical skills, independent thinking, and communication skills (written and verbal).

ESSENTIAL JOB FUNCTIONS

  • Responsible for all aspects of order management from start to finish and will communicate on a daily basis with the following cross functional teams: Traffic, Accounting, Category Management, Sales, Production and EDI team.
  • Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results.
  • Ensure the timely and successful delivery of our products according to customer needs and objectives
  • Creates troubleshooting tools and procedures to collect and review information needed to proactively manage an account or ongoing activities within it.

  • Provide timely and accurate information to customers regarding order status and in-depth product knowledge and application requests in reference to blueprints; discusses alternatives.
  • Inventory management and analysis of complex customer inventory programs according to established department policies and procedures.
  • Approve and process adjustments and Returned Goods Authorization (RGA) according to established policies and procedures. Resolve invoicing questions.
  • Take ownership in resolving invoicing and purchase order issues. Is knowledgeable about electronic invoicing.
  • Identify, communicate and independently resolve customer needs for credit, pricing, freight and delivery, invoicing, shipping, installation, special reports, or other administrative procedures.
  • Create and maintain key customer related master data. Create, as needed, complex customer specific requirements, reports, logs, spreadsheets, etc.
  • Manage customer projects and orders for assigned accounts to meet specific customer requests including customer meetings, facilitating schedules with production and shipping. Anticipates issues and addresses proactively.
  • Serve as an integral team member to develop new processes and procedures for new start-up customers.
  • Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments
  • Ability to work and interact well with others.
OTHER JOB FUNCTIONS
  • Train newly assigned employees as needed, creating training schedule and materials.
  • Able to step in and independently handle other accounts with minimal direction. Provide backup service coverage and coverage as needed for manager/supervisor.
  • May be required to provide TLC quote services.
  • May be required to provide sales support by writing orders.

JOB QUALIFICATIONS

Education: Bachelor's Degree in business or relevant field preferred

Experience: Minimum of 5 years of customer service, sales support, or other related experience if non-degreed

Required Skills:


    • Intermediate or advanced communication skills
    • Intermediate PC skills (Excel, Word, Outlook)
    • Proven account management success
    • Demonstrated time management, organization and prioritization skills
    • Critical thinking, decision making and analytical skills, independent thinking

Preferred Skills:


    • Comprehensive knowledge of Lozier products and paperwork flow (specials, customer specific).
    • In-depth knowledge of Lozier manufacturing systems and workflow, product structure, role of Production and Inventory Control and Production and Inventory Planning.
    • Ability to understand the impact of a change across business processes and work with supervisor to put plans in place and communicate to others accordingly.
    • Project management skills

SPECIAL DEMANDS

  • 70% of the time spent working on a computer
  • Approximately 6-1/2 hours per day working at a desk
  • Ability to read fine print on store plans
  • Ability to travel






Posted: 2020-11-08 Expires: 2020-12-07
Sponsored by:
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Sponsored by:
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Sr Account Services Representative

Lozier
Omaha, NE 68102

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