25 days old

Strategic Vendor Engagement Manager

Silicon Valley Bank
Tempe, AZ 85281
  • Job Code

Silicon Valley Bank is at the intersection of innovation and capital as the bank of the world's most innovative companies and their investors. SVB's vision is to become the digital-age commercial bank within three years, and Global Services is integral in making this happen, leveraging its strengths and capitalizing on key opportunities. In achieving a compelling future state, Global Services' transformational strategy is comprised of three major pillars, underpinned by a series of recommendations and initiatives and a detailed three-year roadmap. These pillars enabling change are closely aligning with the business, operating like a software company, and running at maximum effectiveness. SVB is seeking a strategic, relationship driven and analytical individual to support our new Strategic Vendor Transformation Office (SVTO). Our Vision is to develop a holistic strategic Vendor Transformation strategy focused on standardizing the management and maximizing the value of Strategic Partnership with a group of key suppliers. Engagement Manager role is designed to build and develop strong relationships with key internal stakeholders and strategic third-party service providers. Key internal functions are to partner with our Product, Technology and Operations teams as well as Third-Party Risk Management, Sourcing & Procurement. The Engagement Manager is responsible for executing on the Transformation Office strategy and improving relationships with key partners to drive the overall transformation of SVB. Build and Facilitate an efficient Strategic Vendor Engagement Process.

- Build knowledge and deep understanding of vendor products and services by closely working with stakeholders and service providers

- Drive vendor engagement to ensure understanding of roadmaps and future strategic opportunities by building internal relationships and alignment with Strategic Vendor Transformation Office (SVTO) strategies

- To build strong working relationships by Identifying key stakeholders, closely working with Sourcing and Business partners

- Build routines, processes, and cadences for meeting with key internal and external stakeholder, document processes and engagement notes

- Stay informed of SVB's high-level strategy and incorporate that into SVTO program operations to obtain deep understanding of services provided by Strategic Vendors and impact across the organization

- Partner with Strategic Vendor to track performance against Service Level Agreement and proactively solve roadblocks to prevent potential issues

- Drive and maximize consistency in managing vendor relationships by implementing strategies and adhering to the processes

- Provide high level and holistic status update on strategic partnerships to the Head of SVTO and to the executive management

- Collaborate closely within Global Vendor Management office, leadership and Third-Party Management team

- Ensure optimal contract coverage by partnering with Sourcing and Procurement

- Support Vendor Management and Procurement during request-for-proposal, vendor assessment, vendor selection and onboarding events

- Assist in establishing of standardized objectives, requirements and KPIs/metrics. Evaluate potential vendor capabilities to improve overall performance

- Demonstrate high performance, take responsibility and work towards planning targets, overcome obstacles, setbacks and uncertainty

- Make timely decisions taking into considerations facts, goals, constraints, and risks Proactively identify, prioritize and track improvement opportunities with focus on quality of service and financial impact on SVB's long-term strategy

- Responsible for issue identification, management and resolution to meet performance expectations, SLAs and overall support of SVTO strategy

- Identify alternatives to drive efficiencies via benchmarking, competitive quotes

- Review performance assessments to determine where vendors are providing value and where gaps exist Build strong relationships and work closely with key stakeholders and management to establish monitoring measures for vendors to achieve process and quality standards and commitments Support SVTO functions across vendors landscape

- Review risk data to understand criticality of vendor relationships

- Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.

- Value teamwork & collaboration. Facilitate, actively engage in joined decision and share best practices.

- Display global perspective, convey an understanding of the organization's global, opportunities, capabilities into account when making plans and decisions. Support STVO minor function in support of an overall strategy

- Able to manage multiple strategic initiatives to achieve organizational objectives, fostering cross-functional collaboration and growth.

- Provide guidance to internal and external partners when prioritizing initiatives Manage development of programs weighing the need of business and clients for the most impactful and effective outcomes.

- Working experience at the financial institution preferred for this role

- Previous experience working with contracts, service level agreements

- Experience working with third-party service providers

- Ability to effectively negotiate is required for this role

- Excellent verbal and written communication as well as presentation skills

- Ability to organize and prioritize work schedules of others on long-term basis

- Must be able to work autonomously, exercise good judgment and take decisive action

- Organized, prompt, proficient and self-starter

- Efficient and effective ability to manage a program while owning individual projects

- Individual must be able to work well with others and show the ability to foster and maintain relationship

- Experience working with service providers

- Working knowledge on Service Level Agreement (SLA) and Statement of Work (SOW)

- Demonstrated balance of both strategic and operational capacities

- Partners extremely well with internal colleagues and external partners

- Bachelor's degree in a related field (business, management, computer science, engineering, or related technical field) or equivalent work experience.

- Previous experience in vendor management in IT and financial institution is preferred.

Posted: 2021-04-16 Expires: 2021-05-15
Sponsored by:
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Sponsored by:
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Strategic Vendor Engagement Manager

Silicon Valley Bank
Tempe, AZ 85281

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