13 days old

Supervisor Gift Shop

Nicklaus Children's Health System
Miami, FL 33128
  • Job Code

Monday Friday (some weekends)

8:30am 5pm

Job Summary

Plans, administers, and coordinates all gift shop operations for the benefit of the hospital, visitors, staff, patients, and families.

Minimum Job Requirements

  • At least2 years experience managing a point-of-sale, cash register, and inventory computer system
  • At least 4-7 years previous experience in retail management
  • Experience supervising staff and volunteers

  • Knowledge, Skills, and Abilities

  • High school education or equivalent preferred.
  • Excellent customer service skills.
  • Able to communicate effectively both verbally and in writing in a clear, concise, and prompt.
  • Able to interact effectively with internal and external customers
  • Possesses awareness and sensitivity of cultural diversity.
  • Able to relate cooperatively and constructively with customers and co-workers; act politely under all circumstances.
  • Able to maintain confidentiality of sensitive information.

Job Specific Duties

  • Attends to individual customer needs by presenting and selling merchandise.
  • Counsels employees and volunteers who dispute gift shop policies or guidelines.
  • Designs, directs creative, and attractive displays to entice customers in the most effective manner.
  • Ensures reasonable pricing procedures including freight costs, overhead costs, and markup/markdown as it relates to market competition; acquire the highest net profit possible.
  • Maintains all aspects of point-of-sale system.
  • Maintains an organized filing system of all auditable receipts, packing slips, invoices, daily cash register activities, and other documentation of purchases for easy retrieval upon request.
  • Maintains storeroom in an organized way so merchandise can be easily located, inventoried, or retrieved.
  • Ensures all areas including selling floor, office, and stockroom are maintained in a clean and organized way.
  • Oversees all purchasing for gift shop, cycling, and obtaining merchandise in an appealing manner or for the necessity of patients, visitors, and staff.
  • Schedules and trains employees and volunteers to assure that gift shop operates at full capacity at all times.
  • Understands the staffing needs of gift shop and schedules employees and volunteers to meet these needs. Finds substitutes when regular volunteer is not able to come in or there are vacancies.

Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Supervisor Gift Shop

Nicklaus Children's Health System
Miami, FL 33128

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