26 days old

Supervisor of Client Services

El Paso, TX 79901

Position Summary

 

The Supervisor of Client Services is responsible for supervising and managing assigned Client Services Associates and/or Client Account Managers. The Supervisor of Client Services is also responsible for understanding the status of their assigned team members' clients and payrolls, and act as escalation point with the client when the need requires. The Supervisor of Client Services participates in resource allocation taking into consideration their team members strengths and career desires. The Supervisor of Client Services ensures client satisfaction and profitable margins for those supervised.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

  • Ensures that defined metrics for Client Services are maintained and that profitable margins are sustained while maintaining client satisfaction.
  • Conducts monthly check-ins with each assigned team member.
  • Establish a relationship which nurtures open and honest communication.
  • Discussion of challenges and successes as related to assigned clients.
  • Goal setting and goal log.
  • Provide performance feedback, both positive and constructive.
  • Act as mentor and career coach.
  • Participates in the performance management process.
  • Complete and conduct 3 month and annual performance reviews.
  • Makes recommendations based on performance.
    • Salary
    • Promotions/Staff changes
    • Separations
  • Mentors and coaches.
  • Acts as key escalation contact for all clients assigned to team members.

 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Passion - For managing and developing people.
  • Education -- Bachelor's degree from a four-year college or university.
  • Experience -- One to three years related experience and/or training, preferably in a service environment.
  • Other Skills and Abilities - Bilingual language skills are a plus.

 

Metrics:

  • Revenue per employee
  • Positive client satisfaction
  • Timely and meaningful performance evaluations
  • Employee turnover

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Industry

  • Other
Posted: 2021-11-11 Expires: 2022-01-06
Sponsored by:
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Sponsored by:
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Supervisor of Client Services

ADP
El Paso, TX 79901

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