13 days old

System Administrator - Platform Support

Medline Industries, Inc.
Mundelein, IL 60060
  • Job Code
It keeps on happening...Medline Industries continues to grow, and grow, and grow. In fact, we've had double-digit growth for 53 of the past 54 years. And we're again named a Chicago Tribune Top Employer.

As a result of our growth, we're adding a Systems Administrator role to provide escalated monitoring, maintenance and support of our systems. This will include performance monitoring, tuning, automating, and security. The Systems Administrator will keep management, other team members and frontline technical support aware of root cause analysis, obstacles and status of changes in timely manner and uses proper judgment to determine when such communication is necessary. This person will also provide technical support to Operations and Business Application Teams while maintaining a professional demeanor at all times. They are also consistently able to interact professionally and work productively with all levels of Medline employees.

(Though we are currently working remote due to Covid, this position will be based in our Mundelein, IL office once we return to the office)

Provide 24 hour support and alarm reporting utilizing network monitoring and surveillance software.

Perform installation and upgrades of all hardware, network and application level monitoring software and/or appliances.

While responding to incidents, carefully track and document all issues and resolutions in detail.

When issues are too large or complex for quick troubleshooting, issues will be escalated to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.

Expertly lead issue troubleshooting, resolution, and post-mortem documentation and recommended next steps.

Participate in Disaster Recovery activities and routine system administration.

Ensure timely resolution to trouble tickets.

Ensure timely and effective follow up with customers and colleagues alike.

Troubleshooting System, Network and Application issues.

Responsible for troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.

Publishes operational reporting of metrics around end user experience and system availability, based on management requirements.

Maintain a professional demeanor at all times. Consistently interact professionally and work productively with all levels of Medline employees. Follow Medline's Code of Ethics and other corporate policies.

Build, configure, and administer Windows Server Operating Systems on physical and virtual hardware.

Participate in an on-call rotation.

Develop and or contribute to system runbook. Education

Bachelor's Degree in Computer Science, Information Technology or related field.

Certification / Licensure

Certifications related to Windows Server Operating Systems, networking and software preferred.

Work Experience

Experience in 5 or more of the following:

  • Installing, administering and troubleshooting Windows Server products in an Enterprise class environment
  • Administering and troubleshooting Microsoft Active Directory, DNS, WINS, and DHCP environments
  • Administering multiple VMware ESXi, View/Horizon, SRM and vSphere environments
  • System Engineering experience or equitant including .Net development
  • Microsoft ISA, IIS and FTP environments
  • Experience with low code and/or BPM platforms especially OutSystems, OpenText, Appian, OnBase, or K2
  • Support and/or development of tools in a SharePoint environment.
  • Monitoring and ticketing tools, i.e. Heat, ExtraHop, SolarWinds, App Dynamics, checkpoint smart console

Knowledge / Skills / Abilities

Strong understanding of Active Directory, DNS, DHCP, SCCM, SCOM and IIS.

Experience in workflow automation and script creation with focus on triggering, alerting, custom dashboards creation, users and groups, custom applications and analysis for troubleshooting issues

Strong ability to diagnose server or platform alerts, events or issues

Strong Cisco and Check Point troubleshooting knowledge, including routing and switching, Unified Communications, and/or firewalls, F5, BIG-IP.

Experience with VMWare VRops 6.x, VMware VSphere and VCenter, Windows server 2008, 2012, 2012 R2, 2016, Linux RHEL6.x,7.x and Azure environments is a plus.

Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.

As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.

Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.

Assigned duties should be performed in a timely and accurate manner.

As this individual often represents the internal and external customers and colleagues - professionalism is a must.

Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.

Operational knowledge of Symantec Enterprise Vault, Microsoft OCS/Lync, Microsoft SCCM/SCOM, and Commvault

Ability to test, implement and document multiple project tasks within aggressive timeframes.

Demonstrated ability to present areas of expertise to team members with guidance from lead/manager.

Demonstrated willingness and ability to improve performance and/or capabilities across all areas of responsibility utilizing formal and informal training to maintain skill sets.

Demonstrated solid verbal and written communication skills.

Position requires up to 10% travel, potentially to include international travel.

About Medline
Medline Industries is the largest privately held manufacturer and distributor of healthcare supplies in the United States, providing more than 550,000 products that serve the entire continuum of care. Our innovative products and programs can be found in most hospitals, extended-care facilities, surgery centers, physician offices, home care dealers, home health agencies and retail outlets.

Founded in 1910, Medline has grown from a small manufacturer of aprons, surgical gowns and uniforms to a thriving $17 billion global enterprise because of our dedicated people, entrepreneurial spirit and honest values.

Again named one of the country's "Best and Brightest Companies to Work For" and once again named to Chicago Tribune's Top Workplaces, Medline has experienced fifty-plus years of consecutive annual growth, and is headquartered in Northfield, IL

Posted: 2021-06-09 Expires: 2021-07-08
Sponsored by:
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Sponsored by:
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System Administrator - Platform Support

Medline Industries, Inc.
Mundelein, IL 60060

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