17 days old

Team Lead - Product Testing and Analysis (warranty/returns)

Johnson Controls, Inc.
Wichita, KS 67202
  • Job Code
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world thats safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So lets talk today.

What you will do

At Johnson Controls, we continue to build more efficient and sustainable business practices and as part of that process we are reinventing our proactive product failure/returns analysis team (Warranty). On this team, you will be focusing on continuous improvement and warranty reduction activities on Residential and Light Commercial products. This position manages administrative activities in the department for both standard and extended warranty programs, systems analysis, audit and customer-support services. In addition, this position manages the product reliability / warranty analysis function and reports associated cost and trends to various groups within the company including: Technical Services, Quality, Engineering, Finance, Marketing / Product Management and the Senior Leadership Team (SLT).

How you will do it

  • Provides general supervision for warranty return activities including the inspection and test functions.

  • Supervises inspection and test activities of technicians

  • Oversees team of technicians to ensure output meets appropriate standards.

  • Conducts functional analysis and determines the root cause of defects and failures.

  • Analyzes reports to accurately evaluate departmental and personnel performance.

  • Develops various strategic warranty systems, processes and procedures.

  • Develops and maintains extended warranty programs to enhance revenue and profitability of such programs.

  • Develops and maintains current business knowledge and effective quantitative skills to assist management of various functional groups in meeting or exceeding established goals.

  • Ensure accurate and timely processing of customer warranty claims and extended warranty purchase orders.

  • Develops and coordinates audit activities of product warranty claims.

  • Works with supply chain and suppliers to obtain recovery of warranty costs that are supplier related.

What we look for


  • University Degree in Electrical, Mechanical or related Engineering discipline and six (6) years related experience or equivalent combination of education and experience

  • Experience in failure analysis to the component level (direct work experience in the testing of electrical and/or mechanical components (used in HVAC/R equipment preferred)

  • Skills in quality auditing and other quality assurance techniques

  • Project management skills and/or training

  • Must be able to analyze and solve complex product or system problems

  • Ability to navigate in moderately complex databases

  • Proficiency in Microsoft Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Posted: 2021-02-08 Expires: 2021-03-09
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Team Lead - Product Testing and Analysis (warranty/returns)

Johnson Controls, Inc.
Wichita, KS 67202

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