8 days old

Team Leader- Fitness - Fitness

Greater Philadelphia YMCA
Philadelphia, PA 19107
  • Job Code


TheTeam Leaderposition is a high-profile leadership position thatis responsible for helping theSenior TeamLeader with theoverall direction, coordination, operation, and successof the Department.TheTeam Leaderwill ensure theDepartmentmeets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience,new membership growth, in-Branch business performance, and member participation.

TheTeam Leaderwill provide daily support to a team of50+team members and offer ongoing leadership, motivation, and development.They are responsible for casting, coaching, communication, alignment, and holding DepartmentTeam Membersaccountable to collective Greater Philadelphia YMCA expectations.TheTeam Leaderwill also act as aBranch ambassador to provide each member a great experience.

Under extraordinarycircumstances,all leaders will be asked to flex into areas they might not normally work in as well as contribute a greater degree of direct service in addition to their typical leadership responsibilities. These circumstances vary but may include but not be limited to those that result in the need for reduced hours while the amount of service being provided may still remain the same.


  • Understand overall branch goals, plan and execute daily/weekly workload to deliver ondepartmentgoals, membership goals and member engagement
  • Champion a culture where teams love to work, and members love to visit; recognize member-centered behaviors andreward outstanding performance
  • Meet or Exceed revenue and program enrollment goals
  • Lead the culture of adherence to COVID-19 specific SOPs related to member and staff safety
  • Collaborate with leaders to build teams that are committed to continuous learning through ongoing observations and reinforcement ofmember-centricand enrollment growthbehaviors
  • Support the leadership team's capabilities in developing their teams based on career aspirations, individual skills and experiences and provide growthopportunities to retain talent
  • Support the development of leaders and help your peers be champions of a member-centric culture
  • Lead an open-door culture where team members feel heardand issues are quickly resolved
  • Effectively plan and manage team operational and cyclical programs to maximize team member engagement and minimize business disruption
  • Creates and sustains an environment that values all people for their unique talents. Takes an active role in promoting and leveraging practices that support diversity, inclusion, global engagement and cultural competence.
  • Establish clear goals and expectations and hold team members accountable to expectations
  • Provide service and amemberexperience that meets the needs of the member
  • Lead team onboarding and learning.
  • Close knowledge and skill gaps through training and experiences.
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
  • Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
  • Address store needs (emergency, regulatory visits, etc.)
  • All otherduties based on business needs


    • Own your Departments overall business to drive efficiency and grow members served (sales).
    • Directly delivers as well as leads teams that also deliver the following:
    • Develops safe, professional, and comprehensivemember fitnessprograms that drivemembergoal achievement and retention
    • Monitors and instructsmembers duringinformalfloor observations and formalpersonal training sessions on the safe and effective use of cardiovascular, flexibility and strength training equipment
    • Reads, watches, and engages in all required training's associated with the role
    • Conducts fitness consultations for newmembersincluding pre-participationconsults,goalquestionnaire, and goal setting to assess and recommend personal trainingand other fitnessprograms
    • Provides fitness floor assistance to all members to ensure safety, provide education, and motivate members
    • Fulfills member service requirements such as fitness assessments and equipment operations, service desk duties and fitness equipment cleaning
    • Promotes and sells personal training programs and services
    • Completes all administrative requirements associated with each clients fitness plan
    • Remains current on certifications and new trends in the industry
    • Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming
    • Documents all aspects of client programming
    • Remains current on credentials and continuing education to advance throughout the levels program


      • Scouts talent, interviews and trains newinstructors (assisting with their certification process, new procedures, policies, programs, and services)
      • Provides feedback and tools to help team members improve their skill sets, with follow-up
      • Optimizes effectiveness of cross functional teams
      • Identifies and reinforces common goals that build commitment and teamwork across functions and divisions
      • Develops positive relationships with members and team members while building communities
      • Performance manages team members with timely and clean discussions regarding developmental opportunities and strengths
      • Optimizes schedule operations while driving business and member experience
      • Keep abreast and understand the related industry current market situations
      • Communicates plans and activities in a manner that supports strategies for team member involvement
      • Manages a budget and delivers on target participation expectations
      • Teaches 8 Classes/Week


            AllGreater Philadelphia YMCAstaff areresponsibleforth

            Posted: 2021-06-08 Expires: 2021-07-07
            Sponsored by:
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            Team Leader- Fitness - Fitness

            Greater Philadelphia YMCA
            Philadelphia, PA 19107

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