4 days old

Technical Account Services Manager

Atlanta, GA 30303
  • Job Code
Technical Account Services Manager


Job Description:


The Customer Success Team is looking for an experienced, highly motivated Technical Account Services Manager to manage a segment of our growing customer ecosystem.

Responsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer. In concert with the the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer.

Reporting to the Senior Manager, Partner Programs, the person in this role will need tothink strategicallyat a global level,exhibit operational excellenceand extensive knowledge aboutCustomer Success, deployment operations, case management, and provide accurate and timely deliverables, such as quarterly business reviews, case review meetings and scorecards. In addition, the ability to be flexible and take on challenges outside of current knowledge and skill sets will be critical. You should have a unique mix of technical ability and account management skills to be successful in this position. If youve got the relevant experience and ideas for how to solve complex business problems, then we would like to hear from you.

Primary responsibilities include:

  • Customer relationship management across a global complex customer portfolio
  • Manage business relationships with customers, creating network of key contacts from senior executives to account management level to understand capabilities and competencies of partners to enable customers for success
  • Operate as an internal resource broker across the organization to solve for customer needs
  • Develop a win-win business environment for the customer and company to ultimately provide the best customer experience
  • Work with Internal stakeholders Global Sales, IT, Deployment, and Support, and Success as appropriate to drive business

Education and Experience Required:

  • Bachelors Degree in a related field or equivalent experience
  • 5+ years in a Customer Success/Client Management role or similar customer-facing function
  • Proven track record of building strong customer relationships at all levels of (C-level, VP, Directors, CTOs, etc.)
  • Working experience with WLAN, Switching, and Cloud Management
  • Established leadership experience and ability to lead others to consensus
  • Excellent written and verbal communication skills in emails, phone calls, presentations and internal meetings
  • Proven ability to present complex ideas in an accessible and engaging way
  • Exceptional organizational, analytical, and detail-oriented thinking skills.
  • Trustworthy co-worker and team player, with a strong passion for exceeding customer expectations
  • Excellent problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions

Knowledge and Skills:

  • Demonstrate knowledge of corporate policies, markets and processes, financial management and program management.
  • Demonstrate mastery to state-of-the-art technical, functional or business knowledge; emphasis is on depth of knowledge in a specialized area.

What We Can Offer You:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the worlds most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join Us and Make Your Mark!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.






Job Level:



Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Atlanta, GA 30303

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