11 days old

Technical Communicator II

Mesa, AZ 85201
  • Job Code

Requisition #: 15157

Shift : 1

Start Time : 8:00am

End Time : 5:00pm

Schedule Days : Monday - Friday

Position Status: Full Time (40 hrs week)

Job Summary:

Provide technical support to all Empire departments and our clients, across all product lines. Research and solve technical problems for assigned product line. Develop and maintain positive working relationships with co-workers, clients, and manufacturer personnel. Maintain required client, product and issue reports.

Essential Functions:

  1. Research, analyze, and track frequency and severity and assists in correcting product problems.

  2. Maintain Empire Top 10 Problem List and prepare special reports.

  3. Chair Problem Management activates as needed.

  4. Create Empire troubleshooting aids for specific products or systems.

  5. Inspect failed parts and prepare for return to factory.

  6. Coordinate manufacturer engineer visits.

  7. Council service personnel on interpretation of Caterpillar parts reusability guidelines.

  8. Perform Caterpillar Failure Analysis and Oil Sample Results Analysis as needed.

  9. Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Manage field follow machine inspections, reporting, and factory visits and arrange for concept machine tests.

  2. Provide guidance and support for visiting vendor representatives.

  3. Maintain Commercial Issue, Truck Tips and Technical Information Bulletins.

  4. Acquire manufacturer blueprints as needed.

  5. Communicate with manufacturer on technical matters.

  6. Perform other duties as directed by the supervisor.

  7. Work within and promotes corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

  1. Must have Failure Analysis I, II, III training.

  2. Must have strong interpersonal skills sufficient to professionally interact with internal and external clients, manufacture personnel, and co-workers.

  3. Must have experience using Caterpillar technical service information.

  4. Must have extensive technical knowledge about Caterpillar equipment and systems operation, troubleshooting and repair.

  5. Must have strong verbal and written technical subject communication skills.

  6. Must have organization skills sufficient to complete work assignments on schedule.

  7. Ability to maintain consistent attendance.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).

  2. Working knowledge of and/or a degree in Mechanical Engineering or equivalent.

  3. Minimum 7 years of experience with off-highway equipment, preferably Caterpillar.

  4. Area of expertise in Heavy Equipment (ie, track type tractor, wheel loader or specialty area (hydraulics, power train, engines, etc))

  5. Previous experience with Caterpillar parts and service computer systems.

  6. Previous experience with Empire parts and service computer systems including, Microsoft Office, and Windows.

  7. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to use hands and talk or hear.

  2. The employee frequently is required to stand, walk, sit, reach outwards, or bend.

  3. The employee is occasionally required to reach above shoulder, climb, crawl, squat or kneel, and taste or smell.

  4. The employee is occasionally required to lift and/or move up to 50 pounds.

  5. Specific vision abilities required by this job include close vision, distance, peripheral vision, depth perception, and ability to adjust focus.

  6. This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

  7. If the position does not require travel to offsite locations it will not be designated as Safety Sensitive.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly exposed to an indoor controlled environment.

  2. The employee is frequently exposed to moving mechanical parts, vibration, and high precarious places.

  3. The employee is occasionally exposed to wet and/or humid conditions, outdoor weather, extreme cold or heat, toxic or caustic chemicals, and risk of electrical shock.

  4. The noise level in the work environment is usually very loud.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

Skills & Abilities



Physical Requirements

Work Environment

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.

Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

Posted: 2021-01-05 Expires: 2021-02-03
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