Fitch Group is seeking a Technical Program Manager, Employee Experience within their Business Applications group.

This team is responsible for managing and supporting applications like Atlassian Jira, Service Desk, Confluence, Intranet, Salesforce Support, and other collaboration tools partnering with the business to optimize adoption & usage, enhance collaboration and focus on improving employee experience.

The Technical Program manager will be a key member of the team interacting with the business partners, have an ability to understand technical and business requirements and work closely with the support and build team to deliver current and upcoming project needs.

What We Offer:

• High-achieving diversified team and work-life balance
• Excellent exposure to the latest technology.
• Opportunities to learn and grow.

We'll Count on You To:

• Be a key contact for the Employee Experience support team with a knowledge of tools like Atlassian Jira, Intranet, Confluence and Salesforce.
• Create training material and standard operating procedure documentation
• Focuses on making things happen, responsible for ensuring their teams have everything they need to succeed.
• Develop metrics, dashboards, and advanced reports to provide end-users and business leadership with meaningful operational/performance metrics and status visibility.
• Ensure quality deliverables, including the schedule, cost, and specification.
• Roll up the sleeve approach on technical / administration area and the ability to learn new collaboration technologies that improve employee engagement.

What You Need to Have:

• Bachelor's or Master's degree in Computer Science, Computer Engineering, or related technical discipline preferred.
• 8+ years of technical program management experience and experience leading large-scale and complex software development projects/programs
• Strong critical thinking skills, demonstrating the ability to analyze and help teams break down programs into milestones
• Possess a strong understanding of the Software & Product development lifecycle
• Ability to organize and estimate organization's objectives and timeframes to deliver short and long-term predictable deliverables.
• Enable business change through management of complex, ambiguous programs that span across multiple teams and organizations.
• Ability to distill complex technical information and convey it to different audiences.

• Hands on experience and deep knowledge of Agile development tools JIRA and JIRA Align is required.

What Would Make You Stand Out:

• Work with the user community to troubleshoot and resolve issues in Jira, and Jira Align
• Experience in setting up and supporting Atlassian Tools (Jira, Confluence, etc.) is a plus.
• Experience leading JIRA Rollout and adoption across multiple teams with Agile Methodology is a plus.
• Knowledge to adopt a scaled Agile framework and improving the flow of value by using a wide range of Lean tools & plug-ins.
• Salesforce administration, support experience is a plus.

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

FOR NEW YORK AND CALIFORNIA ROLES ONLY: Expected base pay rates for the role will be between $120,000 and $140,000. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

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