8 days old

Technical Support Analyst Level 2

Cognizant
Redwood City, CA 94063
  • Job Code
    00041842222

Position Description



  • Triage and resolve user issues. Perform SQL analysis on trickier issues in order to assist engineering in solving them

  • Gain understanding across tools to guide and coach team on best practices on continuous improvement

  • Work on problem-solving in collaboration with Engineers/ subject matter experts in order to resolve difficult issues..

  • Identify top issue drivers and escalate to tool owners for proactive resolution

  • Create / maintain process playbooks to scale the associated service model

  • Performing impact and Root cause analysis

  • Analyze issue trends & prepare summary for stakeholders

  • Managing communication with partner team / stakeholder

Skill/Experience/Education



Required:



  • 2-3 years of experience with SQL Scripting and 1-2 years experience in any programming language

  • Degree in Computer Science / Engineering

  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies

  • Effective communication skills, with the ability to work with multiple stakeholders

  • Ability to work individually and as part of a team with Meticulous attention to detail

Preferred:



  • Experience in Digital advertising, Customer management, Project management skills, Stakeholder management skills

  • Should have demonstrated operational abilities to drive impact in a fast-paced environment while maintaining an eye for detail.

  • Delivery-focused mindset, with the drive to solve complex problems through analytics and structured root cause problem-solving

  • Demonstrated motivation and interest in making tools that work seamlessly for our sales representatives

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.



  • 2-3 years of experience with SQL Scripting and 1-2 years experience in any programming language

  • Degree in Computer Science / Engineering

  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies

  • Effective communication skills, with the ability to work with multiple stakeholders

  • Ability to work individually and as part of a team with Meticulous attention to detail

Preferred:



  • Experience in Digital advertising, Customer management, Project management skills, Stakeholder management skills

  • Should have demonstrated operational abilities to drive impact in a fast-paced environment while maintaining an eye for detail.

  • Delivery-focused mindset, with the drive to solve complex problems through analytics and structured root cause problem-solving

  • Demonstrated motivation and interest in making tools that work seamlessly for our sales representatives

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.







Technical Skills









SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Customer Service PL1 Required





Domain Skills













SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Online/Digital Marketing NA Required





* Proficiency Legends












Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.






Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Technical Support Analyst Level 2

Cognizant
Redwood City, CA 94063

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