8 days old

Technical Support Associate Analyst-Express Scripts

Tampa, FL 33602
  • Job Code
The Technical Support Associate Analyst is responsible for the day to day performance and operation of both PC and LAN hardware and software. Normal tasks can include the following: installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems.

The Technical Support Associate Analyst also must provide accurate, timely and creative solutions to end-user computer and network problems.

The Technical Support Associate Analyst adheres to standard IT practices and techniques and follows established escalation processes for more complex problems.

Years of Experience:

1-3 Years PC/LAN Technical support Experience

Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

Formal Education and/or Training:

BS in IT or related field or equivalent experience

Job Requirements:

  • Good communications skills
  • Previous customer service experience preferred
  • Ability to prioritize and handle multiple tasks.
  • Possess in-depth knowledge of the tools and processes required by the role.
  • Functions in complex environments with minimal direction.
  • Solid individual performance while partnering with others.
  • Works well through self-directed effort.
  • Shares knowledge in area of expertise.
  • May serve as a technical subject matter expert.
  • May provide technical assistance to resolve operating issues.
  • General knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office
  • General knowledge of Apple computers and operating systems.
  • General knowledge of networking switches and data networks.
  • General knowledge of IP telecommunications systems.
  • General knowledge of Audio Visual Systems

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Technical Support Associate Analyst-Express Scripts

Tampa, FL 33602

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