16 days old

Technical Validation Engineer/Tester

NICE Systems, Inc.
Atlanta, GA 30303
  • Job Code
    Wl3DLzQHAQ2N

JOB SUMMARY

The Technical Validation Engineer provides quality assurance and technical support functions in support of ongoing technical operations.

Role requires frequent night and weekend work, as system maintenance often occurs outside of normal business hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Under minimal supervision, perform system testing and validation as part of operational maintenance activities. Own system validation completion after installation/hotfix/update/upgrade activities and during data center maintenance windows.
  • Performs and documents root-cause analysis as needed to resolve or escalate software and deployment issues.
  • Coordinate with team members to manage and contribute to daily team workload.
  • Serve as Tier 1/Tier 2 troubleshooter and escalation point for Nexidia's OnDemand Managed Service deployments, particularly immediately post-maintenance.
  • Work with QA, Professional Services, IT, and Deployment Services to gather and document technical information needed to resolve or escalate product issues.
  • Contribute to process and troubleshooting documentation in the support knowledge base.
  • Help foster innovation in tools and processes to make the team more effective and efficient.
  • Adhere to defined technical support process and offer improvements as necessary.
  • Communicate with customers directly via telephone and e-mail in a professional and diligent manner. Ensure customers are satisfied prior to closing support issues.
  • Understands and adheres to Nexidia compliance standards as they appear in the Employee handbook, Corporate Compliance Policies, Code of Conduct and Conflict of Interest Policy.

KNOWLEDGE, SKILLS, AND ABILITIES


  • SQL Server (DBA activities, experience with SQL queries, functions, and stored procedures)
  • Windows server (IIS, Windows security, optimization, and troubleshooting)
  • Networking fundamentals (TCP/IP, LAN, WAN, VPN routing, QoS)
  • Security and encryption fundamentals (SSL/TLS, SSH, PGP)
  • Ability to read and understand program source code.
  • Web technologies (ASP.NET, XML, XSLT)
  • Scripting tools and languages (e.g. Windows batch files, PowerShell, Python)
  • Meticulous about documentation and record-keeping
  • Strong communication skills (verbal, listening, reading and writing skills)
  • Demonstrated problem solving, troubleshooting and analytical skills
  • Work successfully in a strong team environment

EDUCATION AND EXPERIENCE


  • BS in Computer Science, Engineering, or Mathematics; equivalent work experience considered
  • 4+ years of experience supporting enterprise software applications and system integrations

NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.





Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Technical Validation Engineer/Tester

NICE Systems, Inc.
Atlanta, GA 30303

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