**New Hires are eligible for a $1,000.00 sign on bonus.**
It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Banks core values and mission. This is accomplished by focusing on the customer experience, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team.
The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions, as requested.
Customer Experience
Develops an understanding of customers needs and expectations, ensures that products and services are offered that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.
Operational Excellence
Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies.
Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
Teamwork
Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
Credibility
Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Banks strategic goals.
Decision Making
Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate.
Miscellaneous
Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.
High School diploma or its equivalent. Three to six months banking or retail cash handling experience preferred. Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds.
Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled
Search Firm Representatives, Please Read Carefully: Middlesex Savings Bank does not accept unsolicited resumes from search firms for this or any employment opportunity.
Our focus is to support the community and give back in ways that help everyone live better. We think the same goes for our employees. We attract bright and dedicated people throughout our organization that are empowered to do what is in the best interest of our customers and the communities that we call home.
We believe in a collaborative culture that values the opinions of all employees in order to conquer challenges and succeed. We’re committed to providing the educational, training and development opportunities our employees need to grow and advance in their careers. See what being right there with you means to us.
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